Salesforce Administrator

ICG Medical; South Africa; On-site; ZAR 450 000 - 600 000; Full time

Job summary

A leading healthcare staffing company is seeking a proactive Salesforce Administrator located in Cape Town, South Africa. The ideal candidate should have 1-3 years of hands-on experience with Salesforce, focusing on platform administration to optimize recruitment processes. Key responsibilities include managing the platform, providing user support and training, and creating custom reports. Strong communication and problem-solving skills are essential. A Salesforce certification is a plus but not mandatory.

Qualifications

• 1-3 years of hands-on experience as a Salesforce Administrator, not just as an end-user.
• Demonstrated experience in Salesforce configuration, customization, and administration.
• Strong understanding of Salesforce best practices and functionality.

Responsibilities

• Manage and maintain Salesforce platform, ensuring data integrity, security, and performance.
• Provide support and training to Salesforce users to maximize platform effectiveness.
• Create and manage custom reports and dashboards to provide actionable insights.

Skills

Salesforce configuration

Problem-solving

Analytical skills

Communication skills

Education

Salesforce Administrator certification

Tools

Data Loader

Data Import Wizard

Job description

Overview

Job Title: Salesforce Administrator

Location: Cape Town, South Africa

About ICG Medical: ICG Medical is a leading healthcare staffing and recruitment company dedicated to providing exceptional service and support to healthcare professionals and organizations. Our team is passionate about making a difference in the healthcare industry by connecting talented professionals with the right opportunities.

Job Summary: We are seeking a proactive and detail-oriented Salesforce Administrator with 1-3 years of hands-on experience to join our dynamic team in Gurugram, India. The ideal candidate will have practical experience in Salesforce administration and a strong understanding of the platform, gained through real-world application rather than just theoretical knowledge. This role will be crucial in optimizing our Salesforce system to enhance our recruitment processes and overall business operations.

Responsibilities

• Salesforce Administration:
  • Manage and maintain Salesforce platform, ensuring data integrity, security, and performance.
  • Perform daily administration and support tasks, including user setup, profiles, roles, and permission sets.
  • Create and manage custom objects, fields, formulas, validation rules, workflows, process builders, and flows.
• Data Management:
  • Oversee data imports, exports, and updates using tools such as Data Loader and Data Import Wizard.
  • Conduct regular data audits and de-duplication efforts to ensure data quality and accuracy.
• User Support & Training:
  • Provide support and training to Salesforce users to maximize platform effectiveness.
  • Develop and maintain user documentation, guides, and training materials.
• System Optimization:
  • Collaborate with stakeholders to gather and analyze business requirements.
  • Identify and implement solutions to improve business processes within Salesforce.
  • Stay current with Salesforce releases and new features, recommending and implementing updates as necessary.
• Reporting & Analytics:
  • Create and manage custom reports and dashboards to provide actionable insights for various teams.
  • Support management with ad-hoc reporting and data analysis requests.

Qualifications

• 1-3 years of hands-on experience as a Salesforce Administrator, not just as an end-user.
• Demonstrated experience in Salesforce configuration, customization, and administration.
• Strong understanding of Salesforce best practices and functionality.
• Experience with Salesforce Trailhead transcriptions and practical exercises.
• Proficiency in Salesforce tools and third-party applications.
• Excellent problem-solving and analytical skills.
• Strong communication skills, both verbal and written.
• Salesforce Administrator certification is a plus, but not mandatory if practical experience is evident.

ICG Medical is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.