Sales Trainer

CallForce; Cape Town; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading BPO organization in Cape Town is looking for an experienced Sales Trainer to enhance the skills of their sales consultants. This role involves developing training programs, conducting engaging sessions, providing coaching, and evaluating performance. The ideal candidate will have over 2 years of experience in sales training, strong presentation abilities, and a background in motivating teams. A competitive salary and professional development opportunities are offered.

Benefits

Competitive salary and performance-based incentives

Professional development opportunities

Supportive team environment

Qualifications

• 2+ years’ experience in FSP training within a BPO or contact centre environment.
• Strong understanding of sales methodologies and techniques.
• Detail-oriented with excellent organizational skills.

Responsibilities

• Develop and assess training programs tailored to sales campaigns.
• Conduct engaging training sessions, workshops, and seminars.
• Provide one-on-one coaching and mentorship.

Skills

Sales methodologies knowledge

Excellent presentation skills

Motivational abilities

Education

Certifications in sales training

Tools

Training tools and technology

Job description

Overview

CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients. We have a rewarding opportunity for an experienced Sales Trainer to join our team and play a vital role in enhancing the sales skills and performance of our sales consultants. As a Sales Trainer, you will be responsible for designing and delivering training programs, coaching individuals, and driving sales excellence within our BPO Business.

Responsibilities

• Training Program Development: Collaborate with management to assess training needs and develop comprehensive training programs tailored to the specific needs of the sales campaigns.
• Training Delivery: Conduct engaging and interactive training sessions, workshops, and seminars to improve sales skills, product knowledge, and customer engagement techniques.
• Sales Coaching: Provide one-on-one coaching and mentorship, identifying strengths and areas for improvement and offering actionable feedback.
• Performance Evaluation: Monitor and evaluate performance through call monitoring, role-playing, and performance metrics. Provide constructive feedback to enhance sales skills.
• Sales Techniques: Teach effective sales techniques, objection handling, and closing strategies to improve conversion rates and sales outcomes.
• Product Knowledge: Ensure that sales consultants have a deep understanding of the products or services offered and can effectively communicate their value to customers.
• Compliance and Regulations: Educate on industry regulations, compliance requirements, and ethical sales practices.
• Documentation: Maintain accurate records of training sessions, attendance, and performance improvement plans.
• Continuous Improvement: Stay up to date with industry trends and best practices in sales training and incorporate them into the training curriculum.

Qualifications

• 2+ years’ experience in FSP training within a BPO or contact centre environment.
• Strong understanding of sales methodologies and techniques.
• Excellent presentation and communication skills.
• Ability to motivate and inspire sales teams.
• Proficiency in using training tools and technology.
• Detail-oriented with excellent organizational skills.
• Patience and the ability to provide constructive feedback.
• Certifications in sales training or relevant field (FAIS and SSETA accreditation would be advantageous)

Benefits

• Competitive salary and performance-based incentives.
• Professional development and ongoing training opportunities.
• Collaborative and supportive team environment.

Application Process

Interested candidates are encouraged to submit their resume to [e-mail]