Sales Development Team Leader

MSA Outsourcing Solutions; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A dynamic outsourcing firm in Johannesburg is seeking an experienced Team Leader to oversee the Sales Development Representative (SDR) team. In this hands-on role, you will be responsible for coaching, monitoring performance metrics, and optimizing outreach strategies. The ideal candidate will have proven experience in sales development and a strong track record in leadership. This position offers a chance to significantly influence sales pipelines and team performance.

Qualifications

• Proven experience in sales development or account management.
• Previous leadership or supervisory role is highly desirable.
• Strong understanding of sales strategies and processes.

Responsibilities

• Set and track KPIs and lead daily huddles.
• Monitor calls, emails, and CRM activity for quality.
• Develop and refine outreach scripts to improve efficiency.

Skills

Sales development

Leadership

Communication

Analytical skills

CRM software proficiency

Tools

Salesforce

HubSpot

Job description

Overview

MSA Outsourcing Solutions is seeking an experienced and dynamic Team Leader to oversee and grow our Sales Development Representative (SDR) team. This is a hands-on leadership role that combines coaching, performance management, and operational oversight to ensure our SDRs consistently deliver high-quality leads and contribute meaningfully to our clients' sales pipelines. As Team Leader, you will play a critical role in training SDRs, optimizing outreach strategies, monitoring metrics, and ensuring alignment with client expectations. You will act as the key liaison between MSA's internal operations and client-side sales and marketing teams, with responsibility for maintaining a culture of accountability, growth, and performance.

Responsibilities

• Set and track KPIs, lead daily huddles, conduct regular 1:1s, and implement performance improvement plans as needed
• Monitor calls, emails, and CRM activity to ensure quality and consistency; provide actionable feedback and support
• Develop and refine outreach scripts, messaging, and workflows to improve conversion rates and efficiency
• Track individual and team performance against KPIs; prepare weekly performance reports for internal leadership and client stakeholders
• Build a motivated, focused, and positive team environment; lead with integrity and inspire accountability
• Liaise with UK-based clients to report on progress, communicate insights, and adapt to shifting priorities or lead qualification criteria
• Assist in recruiting and selecting new SDRs as the team expands
• Develop and implement effective sales strategies and outreach plans to generate new business opportunities
• Monitor and analyze team performance metrics, providing regular feedback and guidance to optimize results

Qualifications

• Proven experience in sales development, account management, or a related field
• Previous experience in a leadership or supervisory role is highly desirable
• Strong understanding of sales strategies, processes, and best practices
• Exceptional communication and interpersonal skills
• Ability to motivate and inspire a team towards achieving collective goals
• Analytical mindset with the ability to interpret sales data and derive actionable insights
• Proficient in CRM software such as Salesforce, HubSpot, or similar
• Strong organizational and time management skills
• Proactive problem-solving skills and adaptability to change
• Experience in the outsourcing or services industry is a plus