Sales and Admin Agent | Cape Wine Academy | Johannesburg | Gauteng

Managed People Solutions; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a dynamic Sales and Admin Agent to join their team in Gauteng. This exciting role involves managing incoming queries, persuasive selling, and relationship management with students and clients in the vibrant wine education sector. The ideal candidate will have a passion for people, excellent communication skills, and a strong background in administration and sales. Join a respected brand and contribute to its growth while staying updated on industry trends and best practices. If you thrive in a service-oriented environment and enjoy engaging with clients, this opportunity is perfect for you.

Qualifications

• 3-5 years of experience in administration, customer service, and sales roles.
• Strong communication skills and ability to manage relationships effectively.

Responsibilities

• Handle incoming queries efficiently and guide potential clients to book courses.
• Manage relationships with students and clients, ensuring timely communication.

Skills

Communication Skills

Persuasive Selling

Relationship Management

Data Analysis

Education

Grade 12

Tertiary Education in Communication Management or Customer Relations

Wine Certification

Tools

LMS System

Job description

Cape Wine Academy is looking for a dynamic and service-oriented Sales and Admin Agent to join our team in Gauteng. We’re seeking someone who is passionate about people, confident in communication, and eager to contribute to a growing and respected brand in the wine education space.

Key Responsibilities

1. All incoming queries will be navigated based on the category of the query and in an efficient and effective manner. These queries include email, website and telephonic queries.
2. When an incoming query pertains to interest in a course, an infographic on how the booking process works is sent together with the brochure for the course and follow-up communication is timeously handled.
3. Persuasive selling for all queries to guide and convince potential students and clients to book for courses. Actively advancing the sales pipeline to encourage sales.
4. Detailed segmentation by channel, client, and student accompanied by strategic action plans to be implemented in targeted areas.
5. Mapping of potential clients and students and possible leads, together with an action plan of executing on this.
6. Effective relationship management is required with students and clients, ensuring that any queries are dealt with effectively and efficiently.
7. Ensure timely and accurate communication of relevant information to both the CWA team and external stakeholders, including clients, prospective students, and partners.
8. Effective management of all relevant incoming and acquired data, ensuring that relevant insights and learnings are drawn and put into action plans. This includes the analysis of sales-out transactional data and industry data sources revealing wine consumption trends and consumer behaviour patterns.
9. Efforts to ensure that you are kept up to date with all the trends taking place in the liquor industry, specifically within the wine sector.
10. Ensure that the facilitation, invigilation, and hosting of events are always executed in terms of current trends within the market and best practice standards.
11. Daily and weekly tracking of current sales vs. targeted sales.
12. Including but not limited to general administrative tasks such as requesting invoices, POs, and report requests, while ensuring internal emails are responded to within 24 hours.
13. Administrate all agreements including but not limited to Independent Contractor Agreements and License Agreements for CWA Africa.
14. Ensure the effective use of the LMS system for managing students and courses relevant to your role.

Requirements and Experience:

1. Grade 12
2. Tertiary Education: communication management, or customer relations.
3. CWA Courses or another Wine Certification.
4. 3 years administration experience, 3 years’ experience within a customer service role, 3 years’ Sales experience.
5. 5 years administration experience, 5 years’ experience within a customer service role, 5 years’ Sales experience.

Please do not apply for the position if you do not meet all the requirements.

Should you not receive any feedback within 2 weeks after the closing date, please consider your application unsuccessful.