Sales Advisor (27-40hr) - The Body Shop Cornubia

Clicks Group; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A retail company in Durban is looking for a Customer Service Representative to enhance the shopping experience by providing detailed product knowledge and maximising sales through cross and up selling. The ideal candidate will have a Matric/Grade 12 and experience in cosmetics or retail sales. This position offers a permanent contract with market-related remuneration.

Qualifications

• Experience in cosmetics is essential.
• Retail experience in a sales or service environment is desirable.
• Good understanding of retail principles.

Responsibilities

• Drive sales through cross and up selling.
• Adhere to Store Operating Procedures to reduce loss.
• Create an appealing shopping environment.
• Maximise sales through effective execution of promotions.
• Ensure continuity of excellent customer service.

Skills

Communication skills

Customer service skills

Listening and interpersonal skills

Problem solving ability

Education

Matric/Grade 12

Job description

Overview

Clicks Group – Durban, Permanent contract. Remuneration: Market Related. EE position: Yes.

The main purpose of the job is to offer exceptional customer service by providing detailed product knowledge and maximising sales through effective cross and up selling.

Job Objectives

• To drive sales of the store through cross and up selling.
• To reduce loss and shrinkage in store by adhering to Store Operating Procedure.
• To create an appealing shopping environment for customers.
• To maximise sales by taking ownership of the execution of all promotional events and daily requirements in store.
• To increase profitability and brand loyalty with customers.
• To ensure continuity of excellent customer service.

Minimum Requirements

Essential Competencies

• Communication skills.
• Customer service skills.
• Listening and interpersonal skills.
• Problem solving ability.

Qualifications And Experience

• Matric/Grade 12 (essential).
• Experience in cosmetics.
• Retail in sales or service environment (desirable).

Skills, Abilities And Job Related Knowledge

• Good understanding of retail principles.
• Be able to interact with customers effectively.
• Ability to apply selling skills.
• Computer literate.
• Good understanding of stock management principles