RSA Retail Future Team Leader (Worcester)

Flight Centre Careers; Cape Town; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading travel agency is looking for a FCB Future Team Leader in Cape Town to enhance sales and deliver exceptional customer service. This role involves driving conversion, supporting team growth, and ensuring a seamless customer experience. The ideal candidate will possess at least 2 years of relevant work experience and strong sales abilities. Join an innovative team in a dynamic environment where you can showcase your leadership and relationship management skills.

Qualifications

• Minimum of 2 years work experience or tertiary qualification required.
• Travel experience is advantageous.
• Proven track record in a sales environment.

Responsibilities

• Drive sales and conversion through excellent customer service.
• Assist Team Leader in achieving growth targets.
• Engage customers to promote the brand.

Skills

Sales

Customer relationship management

Time management

Flexibility

Computer literacy

Education

Matric

Tertiary qualification

Job description

General Information

Job title: FCB Future Team Leader

Purpose : The Flight Centre Brand Future Team Leader is responsible for growing sales and conversion month on month by delivering a world class customer experience best priced travel deals the widest choice of product and expert knowledge to our customers to grow Flight Centres market share and win customers.

The Future Team Leader will focus on supporting the Team Leader in increasing growth within the business with the discipline through One Best Way (OBW) and adding value internally and externally to gain customer market share.

Primary duties and responsibilities (KRAs)

• Sales Ability :
• Follow the OBW sales process
• Assist Team Leader in driving repeat and referral business.
• Strong conversion ratio through pricing product offerings up‑selling and customer service.
• CVPs driven through all channels and touch points of enquiry and customer interaction.
• Reaching sales targets monthly and growth in TTV
• Product Expertise :
• Experts in wholesale
• Continuous self‑development on preferred Helio product
• Experts in long‑haul complex airfare visa assistance package holidays insurance health and safety travel protocols tour and cruise.
• Participating in all training webinars and training to stay up to date with complexity of travel.
• Driving preferred partner strategy.
• Understanding of top product sales in the business
• Customer experience
• Strong customer engagement driven through person to person ethos
• Customer relationship management to promote the FCB brand
• Seamless Customer experience online and offline
• Following OBW centralised pricing model
• Systems and processes :
• Follow OBW procedures to mitigate risk within business
• Support TL in driving air and land pricing strategy
• Embrace technology and automation within FCB
• OBW processes of systems implemented
• Channelling all sales through the Helio platform
• Adherence to all financial policies and procedures
• Leadership :
• Lead by example in all aspects on the FCB business as Brand Warriors
• Assist Team Leader in running effective daily and weekly business meetings to monitor team and individual progress
• Mid‑month one‑on‑ones to ensure individual progress and growth in individuals sales month on month
• Recognise Inspire influence motivate and develop team to success
• Future Team Leader will spend 2 weeks per year in a secondment role in an alternative business

Hierarchy

Team Leader and Area Leader

Key communication and relationships

Internal: Team Team Leader Colleagues Area Leader General Manager Learning and Development People Culture team members Customer experience team Finance Marketing Product IT and Helio support teams.

External: Customers and suppliers

Job Requirements

Education and qualification

Minimum requirements

Added advantage

Matric

Tertiary qualification

Experience

• SA citizen / Relevant working visa
• 2 years work experience / tertiary qualification
• Travel experience advantageous
• Proven track record

Location: Nationwide

Travelling: Determined by business needs

Office hours: Determined by business needs and retail requirements

Additional: NA

Soft skills / Functional / job-related

Competency

Proficiency required

Basic

Intermediate

Advanced

Computer literacy

Sales

Time management

Team work / Supportive

Written and verbal Communication skills

Self‑motivated

Flexible / adaptable

Persistence

Discipline to follow through

Business Acumen

Integrity and Trust

Uphold company philosophies

Key Skills

Agency,Data Mining,Administration Support,Brand Development,Import & Export,Account Opening

Employment Type: Full‑Time

Experience: years

Vacancy: 1