Risk Event Administrator

nedbank; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading financial institution is hiring for a role focused on risk registration and support services to forensic investigators. The ideal candidate will have experience in banking and operational roles, with a minimum of 2-3 years in forensic risk management and cybersecurity. Essential qualifications include a Matric / Grade 12 certificate. This position offers a comprehensive view of financial operations within a supportive environment.

Qualifications

• Matric / Grade 12 / National Senior Certificate is essential.
• Experience in banking and operational roles for at least 2-3 years.
• Experience in forensic risk management and cybersecurity is critical.

Responsibilities

• Register risk events accurately within timelines.
• Provide administrative support services to stakeholders.
• Manage the onboarding process of new employees.

Skills

Time management

Fraud reporting and investigations

Client service principles

Administrative procedures and systems

Education

Matric / Grade 12 / National Senior Certificate

Money Laundering relating qualification

Job description

Closing Date: 06 October 2025

Job Family

Risk, Audit and Compliance

Manage Self: Operational

Job Purpose

To register risk events; and provide support services to Forensic Investigators; thereby ensuring that risks are recorded; investigated; actioned and reported in terms of Nedbank Risk Management Policies.

Job Responsibilities

• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Influence the enhancement of business processes and methodologies.
• Ensure costs are recovered per time allocation and transfer pricing agreements with stakeholders.
• Liaise with stakeholders to fully understand and meet expectations and/or requirements through electronic communication providing feedback to management and stakeholders.
• Build and maintain mutually beneficial relationships by interacting with stakeholders within Group Forensic Services (GFS).
• Contribute to smooth flow of work and maintain relationships with internal and external service providers.
• Manage and prevent potential operational losses.
• Classify risk events through assessment of category and/or type of event to ensure accurate management information on risk events provided to stakeholders
• Determine completeness of reported risk event.
• Register risk event on case management system by capturing information within timelines and escalate to management for quality assurance and distribution.
• Provide feedback to stakeholders.
• Provide administrative support services to stakeholders.
• Action requests for authentication of identity documents.
• Ensure timeous payment for services rendered, order stationery and re-imbursement of staff expenses by capturing Group Finance (GFD) vendor payments, procurement and staff re-imbursements by processing the amounts on the relevant system.
• Ensure smooth operation and service delivery to GRS by administering travel, accommodation, venue and equipment bookings per relevant policies.
• Ensure compliance to company standards by managing the asset register through purchasing, updating and maintaining it.
• Manage the onboarding process of new employees.
• Comply with risk standards and policies.
• Understand and embrace the Nedbank vision and demonstrate the values.
• Improve personal capability and stay abreast of developments in field of expertise.
• Support personal growth and enable effectiveness in performance of roles and responsibilities.
• Maintain knowledge management, and improve team success by sharing knowledge with team and ensuring that information is provided correctly to stakeholders.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Matric / Grade 12 / National Senior Certificate
• Money Laundering relating qualification and/or Process Management

Minimum Experience Level

• 2-3 years of experience in banking and/or operational back-office roles within a financial institution.
• 2-3 years of experience in forensic risk management and cybersecurity, including chargeback handling.

Type of Exposure

• Time management
• Exposure to Fraud reporting and investigations (account blocking, case registrations, card blocking, investment blocking, classifications, scenarios)
• Managing customer expectations and client experience
• Managing stakeholder expectations
• Interacting with diverse people
• Working in a fast-paced environment, methodical and with preciseness
• Providing feedback to management by preparing event synopsis as and when required

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Branch processes and procedures
• Client service principles
• Filing techniques
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Decision Making
• Driving for results
• Managing Work
• Quality Orientation

Disclaimer

Preference will be given to candidates from the underrepresented groups. Please contact the Nedbank Recruiting Team at [phone]

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Nedbank Ltd Reg No 1951/000009/06. Authorised financial services and registered credit provider (NCRCP16).

For assistance please contact the Nedbank Recruiting Team at [phone]