Retail Store Leader (The Grove)

Wellness Warehouse; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading health and wellness retailer is seeking an experienced store manager in Pretoria. You will be responsible for managing customer interactions, achieving sales targets, and leading a team while ensuring stock and store discipline. The ideal candidate has 5+ years of retail experience, with strong communication skills and a genuine interest in health and wellness. The role offers performance incentives, benefits, and ongoing training opportunities.

Benefits

Performance incentives

Provident fund membership

Medical aid options

Birthday leave

Team member discounts

Ongoing learning and development

Qualifications

• Minimum 5 years of retail experience including 2-3 years in a managerial role.
• Fully computer literate with strong written and verbal communication skills.
• Proficiency in stock management and cost control.

Responsibilities

• Manage customer interactions, complaints, and requests effectively.
• Ensure sales targets are met and reduce wastage.
• Lead, develop, and coach team members to enhance performance.

Skills

Customer interaction management

Sales target achievement

Stock management

Team leadership and coaching

Effective communication

Education

Grade 12

Retail management diploma or degree

Business/Admin qualification

Job description

AREAS OF RESPONSIBILITY:

Customer Experience

• Be professional
• Manage customer interactions, complaints and requests
• Optimise selling space and drive replenishment to ensure stock availability
• Conduct floor walks to ensure housekeeping disciplines are adhered to

Store Profitability

• Sales - meet or exceed targets
• GP - reduce wastage & improve stock accuracy within benchmarks
• NP - reduce controllable expenses in line with budgets
• Interpret Income Statement information and formulate and implement action plans
• Identify challenges, trends and opportunities to drive continuous improvement

Store Disciplines & Productivity

• Ensuring that monthly store audit benchmarks are achieved and improved upon

Risk Management

• Effective stock control and stock management
• Effective cash handling procedures and controls

Lead, develop and retain team members

• Performance development culture and team effectiveness
• Leading, developing and coaching the team
• Basic IR

JOB SPECIFICATIONS:

• Grade 12
• Business/Admin qualification - a retail management diploma or degree would be advantageous
• Minimum 5 years retail experience - sales, merchandising and admin experience (including 2-3 years managerial experience)
• A genuine interest in health and wellness - brand ambassadors
• Fully computer literate
• Strong written and verbal communication skills
• Ability and willingness to work weekends and extended retail hours
• Proficiency in stock management, cost control and cost management
• Own transport essential
• Competency Assessment Achieved

OFFER:

• Remuneration based on a ‘cost to company’ model and performance incentives.
• All permanent team members are required to join the company’s provident fund and risk benefit.
• Medical aid options are available.
• Birthday leave
• Team member discounts on in-store and online purchases
• Ongoing learning and development through our in-house Wellness Training Academy and supplier training.
• Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)