Retail Operations Manager (Retail Area Manager) - Coastal (KwaZulu-Natal)

Cash Crusaders; Durban; On-site; ZAR 350,000 - 500,000; Full time

Job summary

A leading retail company based in KwaZulu-Natal is seeking a Retail Operations Manager to oversee multiple stores. You will be responsible for driving store performance, maintaining brand standards, and building strong franchisee relationships. Candidates should have at least 5 years of retail experience and proficiency in MS Office. Join us for a competitive salary and performance-based incentives.

Benefits

Market-related basic salary

Performance-based incentives

Retirement annuity

Medical aid

Petrol card

Cell phone allowance

Qualifications

• Minimum of 5 years in Retail or Franchise operations.
• Proficient in Microsoft Office, especially Excel and Word.
• Strong multitasking and administrative skills.

Responsibilities

• Manage and optimize the performance of multiple retail stores.
• Ensure adherence to operational and brand standards.
• Build strong relationships with franchisees.

Skills

Leadership

Communication

Multitasking

Analytical skills

Relationship-building

Education

Matric/Grade 12 qualification

Tools

MS Office

Excel

Word

Job description

Overview

Join a Powerhouse in Retail Excellence! Cash Crusaders is a nationally respected, franchised retail brand that has become a cornerstone of the South African marketplace. We specialize in a dynamic product mix, offering our customers a wide range of new, branded goods and a treasure trove of quality second-hand items, creating an efficient and reliable environment for consumer-to-consumer exchange. Beyond retail, we empower our customers with access to secure loan services, cementing our place as a trusted partner in their financial journey.

We’re on the hunt for a Retail Operations Manager to elevate our coastal operations to the next level. If you’re passionate about retail excellence, thrive under pressure, and have a knack for building strong, sustainable relationships, we want you on our team!

Your Mission as a Retail Operations Manager

Based in KwaZulu-Natal, you will oversee the operations of 10 to 15 stores, ensuring every location under your guidance operates at peak efficiency. Your role will be pivotal in driving store performance, enhancing customer experiences, and maintaining our brand’s commitment to quality and excellence.

Key Responsibilities

• Multi-Site Leadership: Manage and optimize the performance of multiple retail stores.
• Retail Standards Enforcement: Ensure every store adheres to Cash Crusaders’ operational and brand standards.
• Franchisee Partnership: Build and sustain strong relationships with franchisees, providing guidance and support to maximize profitability.
• Store Audits: Conduct regular audits to maintain compliance and operational excellence.
• Financial Oversight: Utilize income statements, drive EBITDA, and lead budgeting efforts to control costs and enhance profitability.
• Strategic Planning: Develop tailored strategies for each store to boost performance and drive sustainable growth.
• Customer Experience Excellence: Monitor and improve service levels, ensuring a superior customer journey across all locations.

What We’re Looking For

We’re seeking an energetic leader with:

• Education: Matric/Grade 12 qualification.
• Experience: At least 5 years in Retail or Franchise operations
• Technical Skills: Proficiency in MS Office, especially Excel and Word.
• Interpersonal Skills: Excellent communication and relationship-building abilities.
• Organizational Prowess: Strong multitasking, prioritization, and administrative skills.
• Analytical Mindset: Attention to detail with a knack for numbers and data analysis.
• Adaptability: Ability to work flexibly and thrive under pressure.

Why Join Us?

We offer a competitive package designed to reward your expertise and dedication:

• Market-related basic salary
• Performance-based incentives tied to KPIs.
• Retirement annuity and medical aid.
• Petrol card and cell phone allowance to support your on-the-go lifestyle.

Important Note

Shortlisted candidates will be required to undergo a background check and polygraph test.

Interested?

Ready to Lead and Inspire?

This is your chance to drive retail innovation and success in a fast-paced, rewarding environment. Join Cash Crusaders and be part of a team that transforms retail experiences and empowers communities.

Please email CVs to [e-mail]