Retail Manager

Bluespec Holdings; Centurion; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail company in Centurion is seeking a proactive Retail Manager to lead showroom operations. You will manage a team, drive customer engagement, and ensure a smooth car buying experience aligned with the brand vision. The ideal candidate has a passion for customer service and experience in retail management. Responsibilities include supervising daily operations, meeting sales targets, and ensuring compliance with standards. This is an excellent opportunity for those looking to impact customer satisfaction significantly.

Qualifications

• Proven experience in retail management, preferably in the automotive industry.
• Strong leadership skills and ability to motivate a team.
• Excellent communication skills and customer-focused.

Responsibilities

• Lead daily operations ensuring a seamless customer experience.
• Supervise and coach a diverse team for high performance.
• Drive sales performance and manage customer satisfaction.

Skills

Customer service

Team leadership

Sales performance

Problem resolution

Job description

Main Job Function:

We’re looking for a proactive and performance‑driven Retail Manager to lead operations at our showroom and retail hub. You’ll manage a team, drive customer engagement, and ensure the end-to-end car buying experience is smooth, trustworthy, and aligned with the Weelee brand. This role is perfect for someone with a passion for customer service, cars, and team leadership.

Key Responsibilities:

• Lead all daily operations at the retail/showroom level, ensuring a seamless customer experience.
• Supervise and coach a team of sales executives, admin staff, and delivery coordinators.
• Drive sales performance and meet monthly sales and customer satisfaction targets.
• Ensure compliance with vehicle presentation, pricing standards, and inventory readiness.
• Resolve customer queries and complaints with professionalism and care.
• Collaborate with marketing, logistics, and procurement teams to align on stock, campaigns, and events.
• Monitor KPIs (e.g., sales volumes, test drives, lead conversion rates) and take action on performance trends.
• Ensure proper documentation, vehicle handovers, and delivery processes are followed.
• Maintain a clean, safe, and welcoming environment for all customers and staff.
• Stay up to date with used car market trends, competitor activity, and pricing strategies.