Retail Key Account Manager (Personal Care) | Durban South

Dixie Recruitment; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment firm is seeking a Retail Key Account Manager in Durban to drive product visibility and market growth in the personal care sector. The ideal candidate will possess 5–10 years’ experience in FMCG retail, excellent negotiation skills, and a strategic mindset. Responsibilities include managing retail accounts, maintaining promotional execution, and conducting business reviews with buyers to unlock new opportunities. Frequent travel nationwide is required.

Qualifications

• 5–10 years’ Key Account Management experience in FMCG retail in South Africa.
• Proven success managing large retail accounts.
• Deep familiarity with DC logistics and retailer portals.

Responsibilities

• Oversee relationships and trading terms with leading retailers.
• Conduct business reviews with buyers, unlocking new growth opportunities.
• Launch new product innovations and seasonal gift ranges.

Skills

Negotiation skills

Relationship-building

Analytical skills

Communication skills

Presentation skills

Education

Bachelor’s degree in Business, Marketing, or related

Tools

Excel

PowerPoint

Job description

About the Role

Our client is looking for an exceptional Retail Key Account Manager with a Personal Care background. The ideal candidate will be expected to make a real impact on product visibility, market growth, and partnership development, while working with a vibrant team passionate about delivering top-quality personal care and gifting solutions. Take full responsibility for managing and expanding retail accounts, ensuring product availability, accurate pricing, and flawless promotional execution. Cultivate strong partnerships with buyers, merchandisers, and retail operations teams, driving sales growth and profitability nationwide.

Qualifications & Experience

• Bachelor’s degree in Business, Marketing, or related (preferred)
• 5–10 years’ Key Account Management experience in FMCG retail in South Africa
• Proven success managing large retail accounts
• Excellent negotiation, commercial, and relationship-building skills
• Highly organized, analytical, and adept at business reporting (Excel, PowerPoint)
• Deep familiarity with DC logistics, retailer portals, and item data management
• Strategic mindset, hands‑on approach, and results‑driven attitude
• Strong communication and presentation skills
• Willingness to travel nationwide frequently

Key Responsibilities

• Oversee relationships and trading terms with leading retailers
• Ensure up-to-date product listings, pricing, and in-store promotions
• Conduct business reviews with buyers, unlocking new growth opportunities
• Achieve ambitious sales and market share targets per account
• Launch new product innovations and seasonal gift ranges
• Address slow-moving stock with tailored solutions
• Coordinate supply chain—accurate forecasts, timely deliveries, and excess stock management
• Plan and execute national promotions in alignment with retailer calendars
• Analyze promotional ROI and identify optimizations
• Maintain item master data and support category reviews
• Deliver regular reporting to management, including sales scorecards and KPIs