Retail Customer Service Pro - Sports & Betting Experience

Betfred; Darnall; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A well-known betting company in Darnall seeks a passionate individual for the Assistant Sales Manager role. You will enhance customer experiences, process bets, handle queries, and support promotional events. This role requires strong customer service skills and a willingness to learn. We offer comprehensive training to help you succeed and promote responsible gambling. Join us to be part of a dedicated team that values diversity and inclusion.

Benefits

Bonuses and incentives

Monthly pension contributions

Enhanced maternity and paternity pay

Mental health support and financial wellbeing package

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Eager to learn and develop within the Betfred family.

Responsibilities

• Process customers’ bets in a timely manner.
• Attend to all customer queries quickly and knowledgeably.
• Engage customers with expert knowledge of products and promotions.
• Support key promotional events throughout the sporting calendar.
• Maintain a well-presented environment.
• Collaborate effectively as a team player.
• Handle cash transactions carefully.
• Follow Think 25 policy for age verification.

Skills

Outstanding customer service skills

Engagement with customers

Passion for sports, betting, and gaming

Job description

A well-known betting company in Darnall seeks a passionate individual for the Assistant Sales Manager role. You will enhance customer experiences, process bets, handle queries, and support promotional events. This role requires strong customer service skills and a willingness to learn. We offer comprehensive training to help you succeed and promote responsible gambling. Join us to be part of a dedicated team that values diversity and inclusion.