Retail Account Manager (A10)

Werkie; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail company in Durban seeks a Retail Account Manager to build and maintain strong distributor and retail customer relationships. Responsibilities include managing retail accounts, identifying sales opportunities, and assisting with procurement. Ideal candidates will have at least 5 years of experience in a related industry and strong negotiation skills. Proficiency in Salesforce and MS Office is required, along with a valid driver's license. This role promises growth and service excellence.

Qualifications

• Minimum 5 years’ experience in retail or similar industry.
• Procurement or buying experience is advantageous.
• Must have a valid driver’s license and willingness to travel.

Responsibilities

• Manage and grow retail accounts in the Durban region.
• Identify new business opportunities and implement campaigns.
• Deliver product training and ongoing customer support.

Skills

Sales management

Customer relationship management

Negotiation skills

Time management

Education

Matric (Grade 12)

Tools

Salesforce

MS Office

Job description

Job Location : Durban, KwaZulu-Natal, South Africa

Application Deadline : February 09, 2026

As a Retail Account Manager, you will build and maintain strong distributor and retail customer relationships. You will manage key accounts, identify sales opportunities, and act as the link between the company and clients in the Durban region. The role combines sales, procurement, account management, and customer service – ensuring growth and service excellence.

Key Responsibilities

• Manage and grow retail accounts, driving sales volumes and strengthening client relationships.
• Identify new business opportunities and implement promotional campaigns.
• Assist with procurement and buying processes.
• Oversee debtor management, including collections where required.
• Provide accurate sales reporting: pipelines, competitor analysis, monthly reports.
• Deliver product training, upgrades, and customer support.
• Collaborate with internal teams to ensure top-quality service.

Minimum Requirements

• Matric (Grade 12) minimum.
• At least 5 years’ experience in a similar industry (auto spares / oil company distributors).
• Procurement or buying background advantageous.
• CRM experience (Salesforce preferred).
• MS Office proficiency.
• Valid driver’s license and willingness to travel.

Personal Attributes

• Excellent time management and interpersonal skills.
• Strong negotiation and influencing abilities.
• Professional, ethical, and detail-oriented.
• Resilient under pressure and proactive in taking initiative.
• Able to work independently and as part of a team.