Restaurant Operations Manager

Pedros; Pietermaritzburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A well-known restaurant chain in Pietermaritzburg is seeking a skilled Restaurant Manager to oversee operations and ensure high-quality service. Responsibilities include managing staff, maintaining food quality, and addressing customer complaints. Candidates should have at least one year of experience in the restaurant and fast-food service industry, along with strong management and organisational skills. Experience with GAAP/Micros systems is advantageous. This role offers opportunities to maximise profitability and motivate a diverse team.

Qualifications

• Minimum 1-year related experience required in Restaurant and Fast-Food Service.
• Experience with GAAP/Micros is advantageous.
• Strong management, organisational, customer service, and verbal communication skills.

Responsibilities

• Oversee overall operation of the restaurant/take-away.
• Ensure quality standards and compliance with health and safety regulations.
• Manage stock control, purchasing, and orders.
• Address customer complaints and maintain service levels.
• Maximise profitability and meet sales targets by motivating staff.
• Manage staff, including discipline and work rosters.
• Work within a team to drive the restaurant forward.

Skills

Restaurant and Fast-Food Service experience

Management skills

Organisational skills

Customer Service

Problem-solving skills

Tools

GAAP/Micros experience

Job description

A well-known restaurant chain in Pietermaritzburg is seeking a skilled Restaurant Manager to oversee operations and ensure high-quality service. Responsibilities include managing staff, maintaining food quality, and addressing customer complaints. Candidates should have at least one year of experience in the restaurant and fast-food service industry, along with strong management and organisational skills. Experience with GAAP/Micros systems is advantageous. This role offers opportunities to maximise profitability and motivate a diverse team.