Restaurant Manager

University of Fort Hare; Stellenbosch; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prestigious hospitality estate in Stellenbosch is seeking an experienced Restaurant Manager to ensure high standards of service and guest satisfaction. The ideal candidate will have a background in 5-star establishments, strong leadership skills, and the ability to train staff effectively. Responsibilities include operations management, staff training, guest relations, and overseeing beverage management. This position requires a passion for hospitality and a keen eye for detail.

Qualifications

• Experience in restaurant management or a similar hospitality role.
• Strong leadership and customer service skills are essential.
• Excellent knowledge of food safety, hygiene, and health regulations.
• Fluent in English, with excellent communication skills.

Responsibilities

• Oversee daily operations of the restaurant ensuring high standards.
• Manage guest relations and monitor service quality.
• Recruit and train restaurant staff.
• Maintain an updated wine and beverage list.

Skills

Leadership skills

Customer service skills

Problem-solving skills

Excellent communication skills

Organisational skills

Wine expertise

Tools

POS systems

CRM systems

Job description

RESTAURANT MANAGER

Stellenbosch: My client, an esteemed estate is seeking a customer‑focused, experienced Restaurant Manager to join their F&B team. If you thrive in high‑end dining, have a passion for hospitality, and a sharp eye for detail, this could be your ideal role.

This role is reserved for candidates with a stable track record as a Restaurant Manager who meet all the required criteria. Preference will be given to applicants with previous experience in a similar 5‑star establishment or estate.

Purpose of the Role

To oversee the daily operations of the restaurant, ensuring high standards of service, quality control, staff management, and customer satisfaction.

Key Responsibilities

Operations & Administration:

• Prepare weekly shift rosters and manage restaurant cash‑ups
• Oversee service quality, ambiance, and overall customer experience
• Monitor stock levels, place orders, and conduct inventory counts
• Ensure property maintenance and report issues promptly
• Respond promptly to emails from directors, clients, and suppliers

Customer Service & Quality Control:

• Manage guest relations, handle complaints, and monitor TripAdvisor reviews
• Ensure food presentation, service, and hygiene meet high standards
• Train staff on service etiquette, attire, and menu knowledge
• Advise customers on menu and wine choices, promote wine sales

Staff Management & Training:

• Recruit, train, and manage restaurant staff
• Conduct on‑the‑job training and enforce policies
• Organise shifts and ensure team efficiency

Beverage & Wine Management:

• Maintain an updated wine and beverage list
• Train staff on wine pairings and sales techniques
• Oversee stock control, inventory, and supplier returns
• Ensure wine cellar is well‑organised and maintained

Criteria

• Experience in restaurant management, hospitality, or a similar role
• Strong leadership, customer service, and problem‑solving skills
• Excellent knowledge of food safety, hygiene, and health regulations
• Excellent computer skills and experience in hospitality POS and CRM systems
• Wine expertise and ability to train staff on wine pairings
• Excellent communication and organisational skills
• Fluent in the English language