Reservations Agent

Crew Life at Sea; Cape Town; On-site; ZAR 120 000 - 160 000; Full time

Job summary

A cruise line company in Cape Town is looking for a customer service representative to manage reservations and assist customers. The ideal candidate should have a high school diploma, experience in customer service, and strong communication skills. This role requires multitasking in a fast-paced environment and a flexible schedule, including evenings and weekends.

Qualifications

• 1-2 years of experience in a customer service or reservations role, preferably in the travel or hospitality industry.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Process reservations and ensure all necessary details are accurately recorded.
• Handle changes and cancellations to existing reservations.
• Maintain a high level of customer service by addressing customer concerns.

Skills

Excellent communication skills

Attention to detail

Problem-solving skills

Multitasking ability

Knowledge of cruise ship industry

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office

Reservation systems

Job description

Overview

Respond to customer inquiries and provide accurate information about our cruise ship services.

Responsibilities

• Process reservations and ensure all necessary details are obtained and accurately recorded
• Handle changes and cancellations to existing reservations, following company policies and procedures
• Maintain a high level of customer service by promptly and professionally addressing any customer concerns or issues
• Collaborate with other departments to ensure smooth and efficient operations
• Stay up-to-date on current promotions, packages, and pricing to effectively sell our services to customers
• Provide administrative support as needed, including data entry and report generation

Qualifications

• High school diploma or equivalent required; college degree preferred
• 1-2 years of experience in a customer service or reservations role, preferably in the travel or hospitality industry
• Excellent communication skills, both written and verbal
• Strong attention to detail and ability to multitask in a fast-paced environment
• Proficient computer skills, including experience with reservation systems and Microsoft Office
• Ability to work flexible hours, including evenings, weekends, and holidays
• Strong problem-solving and conflict resolution skills
• Knowledge of cruise ship industry and destinations is a plus