Remote Sage 200 Level 2 Support Specialist

Surgo PTY Ltd; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A technology support firm in Cape Town seeks a talented Level 2 Sage 200 Support Technician. Responsibilities include providing application and technical support, managing client inquiries, and ensuring high customer satisfaction. The ideal candidate has over 3 years of experience with Sage 200, excellent problem-solving skills, and is committed to their professional development. This position offers an exciting opportunity to collaborate with a skilled team and contribute to ambitious growth plans.

Qualifications

• 3+ years of experience in a support team with Sage 200 and Sicon.
• Confidence with financial and commercial modules.
• Ability to provide data fixes and technical knowledge.

Responsibilities

• Deliver high customer satisfaction for support incidents.
• Provide application/technical support to stakeholders.
• Work to deliver on Service Level Agreements.

Skills

Sage 200 knowledge

Customer service

Technical support

Education

Relevant IT Certifications

Tools

Ticket management systems

Job description

A technology support firm in Cape Town seeks a talented Level 2 Sage 200 Support Technician. Responsibilities include providing application and technical support, managing client inquiries, and ensuring high customer satisfaction. The ideal candidate has over 3 years of experience with Sage 200, excellent problem-solving skills, and is committed to their professional development. This position offers an exciting opportunity to collaborate with a skilled team and contribute to ambitious growth plans.