Remote-Ready Utilities Customer Advisor

Sigma Connected; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading customer service provider in Cape Town seeks a Customer Service Advisor. The role involves assisting customers through inbound and outbound inquiries in a dynamic environment. Candidates should have utilities experience, strong communication skills, and a minimum Grade 11 education. The company offers comprehensive training and supports employee wellbeing with perks like medical insurance and transportation benefits. Join a vibrant, inclusive workplace and enjoy career growth opportunities.

Benefits

Medical Insurance

Transportation Benefits

Employee Assistance Program

Opportunities for internal promotions

Qualifications

• 12 months of utilities experience within a BPO or UK-based call center environment.
• Willingness to learn and adapt to change.
• Motivated by KPIs and targets.

Responsibilities

• Respond to inbound & outbound customer inquiries professionally.
• Assist in a fast-paced environment with a dynamic workday.
• Work towards team goals and maintain positive customer interactions.

Skills

Customer service

Strong communication

Empathy

Flexibility for night shifts

Ability to work under pressure

Education

Minimum Grade 11

Job description

A leading customer service provider in Cape Town seeks a Customer Service Advisor. The role involves assisting customers through inbound and outbound inquiries in a dynamic environment. Candidates should have utilities experience, strong communication skills, and a minimum Grade 11 education. The company offers comprehensive training and supports employee wellbeing with perks like medical insurance and transportation benefits. Join a vibrant, inclusive workplace and enjoy career growth opportunities.