Remote Patient Onboarding & Insurance Specialist

Ista Personnel Solutions; Gauteng; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A leading BPO company in South Africa is looking for a Patient Onboarding & Insurance Specialist to join their team. You will be the first point of contact for new clients, help them navigate insurance coverage, and manage ongoing relationships. The ideal candidate should have a background in customer service or account management, strong communication skills, and the ability to thrive in a remote work environment.

Benefits

Remote work flexibility

Opportunity for career growth

Qualifications

• Previous experience in customer service, account management, or insurance sales required.
• Strong verbal and written communication skills.
• Proficient in CRM systems and email platforms.

Responsibilities

• Serve as the first point of contact for new clients and ensure a smooth onboarding process.
• Explain insurance coverage for speech therapy services clearly.
• Act as the primary relationship manager for assigned clients.

Skills

Verbal communication

Written communication

Relationship management

Sales skills

Organizational skills

Tools

CRM systems

Microsoft Office

Google Suite

Job description

A leading BPO company in South Africa is looking for a Patient Onboarding & Insurance Specialist to join their team. You will be the first point of contact for new clients, help them navigate insurance coverage, and manage ongoing relationships. The ideal candidate should have a background in customer service or account management, strong communication skills, and the ability to thrive in a remote work environment.