Remote IT Support & Knowledge Management Specialist

Old Mutual; Wes-Kaap; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading South African financial services group is seeking candidates for a technical support role, requiring advanced problem-solving abilities and IT solutions implementation skills. Ideal candidates will have NQF Level 5 certification, experience in data management, and excellent communication capabilities. Key responsibilities include providing end-user support, aiding in knowledge management systems, and effectively managing internal client relationships. The position requires a proactive approach in improving office workflows.

Qualifications

• Experience in providing advanced technical support both remotely and in-person.
• Ability to troubleshoot, diagnose, and implement IT solutions effectively.
• Familiarity with data management systems and knowledge management systems.

Responsibilities

• Provide technical support to end-users for hardware and software issues.
• Assist users in understanding application capabilities.
• Design and manage work schedules for optimal workflow.

Skills

Computer Literacy

Database Administration

Database Management Systems (DBMS)

Oral Communications

Knowledge Management

Education

NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent

Job description

A leading South African financial services group is seeking candidates for a technical support role, requiring advanced problem-solving abilities and IT solutions implementation skills. Ideal candidates will have NQF Level 5 certification, experience in data management, and excellent communication capabilities. Key responsibilities include providing end-user support, aiding in knowledge management systems, and effectively managing internal client relationships. The position requires a proactive approach in improving office workflows.