Remote It Support Desk Specialist

Bcx Zambia; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading IT services company in Johannesburg is seeking an entry-level candidate to provide remote support for clients. Responsibilities include investigating technical issues, maintaining professionalism, and following up on queries. Ideal candidates should have ICT knowledge, strong problem-solving skills, and at least a Grade 12 education. Experience in hardware solutions and relevant certifications are preferred. This is a full-time position that may require extended working hours.

Qualifications

• Possess ICT knowledge with a strong capacity for solving technical issues.
• Ability to follow up on client queries professionally.
• Experience in hardware solutions is preferred along with relevant certifications.

Responsibilities

• Investigate technical issues for remote client support.
• Ensure professionalism in all client interactions.
• Follow up effectively on any unresolved queries.

Skills

ICT knowledge

Strong problem-solving skills

Education

Grade 12 education

Job description

A leading IT services company in Johannesburg is looking for an entry-level candidate to provide remote support for clients.

Responsibilities include investigating technical issues, following up on queries, and maintaining professionalism.

The ideal candidate should possess ICT knowledge, strong problem-solving skills, and a Grade 12 education.

Experience in hardware solutions is preferred, along with relevant certifications.

This full-time position may require extended working hours.