Remote It Incident Response Lead

Fusiontek; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A Managed Security Service Provider in Upington seeks an Incident Response Technical Lead. The role involves managing technical incident recovery, leading a team, and communicating with clients. Candidates should have strong technical skills, particularly in networking and operating systems, with a focus on problem-solving. The position requires excellent communication and experience with various cloud services and firewall technologies. This full-time role offers a competitive salary and a comprehensive benefits package.

Benefits

Competitive salary

Quarterly bonus eligibility

Comprehensive benefits package

Paid time off

Educational reimbursement

Fun team events

Qualifications

• Excellent comprehension and communication in English.
• Previous experience leading a technical team.
• Knowledge of Office / Azure cloud services.
• Knowledge of Active Directory.
• Knowledge of complex networking troubleshooting.
• Broad understanding of how operating systems work.
• Knowledge of advanced OS troubleshooting.
• SQL DB knowledge is a plus.
• Experience with ticketing systems preferred.

Responsibilities

• Focus on technical management of incident response recovery efforts.
• Manage technical workstreams and communicate with clients.
• Document and track project tasks and tickets.
• Serve as an escalation point for technical questions.

Skills

Excellent comprehension and communication in English

Previous experience leading a technical team

Knowledge of Office / Azure cloud services

Knowledge of Active Directory

Knowledge of complex networking troubleshooting

Broad understanding of operating systems

Knowledge of advanced OS troubleshooting

Comfortable working in different OSs

SQL DB knowledge is a plus

Advanced firewall configuration skills

Experience troubleshooting ingress / egress issues

Comfortable working in diverse firewall UIs

Strong comprehension of system architecture

Understanding of network and system performance

Time management skills

Superb verbal and written communication skills

Previous recovery / remediation experience

Experience with ticketing systems

Job description

The range is provided by FusionTek.

Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

ZAR, / yr - ZAR1,, / yr

FusionTekis a Managed Security Service Provider (MSSP) with offices in multiple US locations and team members globally.

We’re a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small-to-mid‑sized businesses since .

We’re also rapidly growing and are looking for top‑tier candidates who share our four core values:

Core Values

• We are team players, collectively working towards a common goal.
• We work each day with a growth mindset focused on the success of our coworkers, clients, and the company.
• We do the right thing with an honest and transparent approach that always puts our clients first.
• We take ownership of our work, always seeing it through to completion.
• We execute quickly and precisely, both internally and externally.

Join our team as an Incident Response Technical Lead.

We’re seeking a proactive problem‑solver with a client‑focused attitude who thrives on tackling technical challenges.

Shifts

2:00 PM – Midnight (Friday to Monday) – South Africa Standard Time (SAST)

What you’ll be doing

You’ll primarily be focused on technical management of incident response recovery efforts from start to finish, including initial project mobilization, assignment and management of technical workstreams, and frequent client and vendor communication.

Incident response projects can begin over a weekend or outside of traditional business hours; weekends are crucial to lessen the impact on the client’s business.

You’ll work through our ticketing system to document, track, and escalation project tasks and tickets, and also use our documentation platform to keep everything up to date.

You’ll serve as an escalation point on technical questions from other engineers and the client.

You’ll collaborate with a team of intelligent people to deliver world‑class service to our clients.

Requirements

• Excellent comprehension and communication in the English language.
• Previous experience leading a technical team.
• Knowledge of Office / Azure cloud services.
• Knowledge of Active Directory.
• Knowledge of complex networking troubleshooting (VLANs / routing / subnetting / packet captures).
• Broad understanding of how operating systems work.
• Knowledge of advanced OS troubleshooting (boot issues / corruption of profiles / OS files).
• Comfortable working in different OSs, both in CLI and GUI.
• SQL DB knowledge is a plus.
• Knowledge of advanced firewall configuration skills (creating and troubleshooting complex firewall policies / routes).
• Experience troubleshooting ingress / egress issues.
• Comfortable working in diverse firewall UIs (SonicWall, Meraki, FortiGate, Cisco, WatchGuard, etc.).
• Strong comprehension of system architecture (i.e., how servers function, what their roles are, etc.).
• Understanding of the elements of network and system performance.
• Time management skills are crucial.
• Superb verbal and written communication skills are a must.
• Demonstrated skillset through industry certifications or an agreed-upon plan to obtain them.
• Previous recovery / remediation experience a plus.
• Experience working in a ticketing system is preferred, with Autotask experience a plus.

Benefits

• Competitive salary : R, - R1,, per year.
• Quarterly bonus eligibility to reward performance.
• Comprehensive benefits package.
• Paid time off and leave policies in line with South African standards.
• Educational reimbursement for certification exams and access to company-supplied training resources.
• Team culture : Fun events and opportunities to connect with colleagues.

Seniority level

Mid‑Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting