Remote It Help Desk Technician (Level 3) Usd$2000 - $4000

Support Adventure Limited; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading tech outsourcing company is seeking experienced IT Support Technicians to join their remote team. This role offers the flexibility to work from South Africa or abroad, dealing with clients' helpdesks globally. Applicants must have proficiency in remote desktop support, network troubleshooting, and be comfortable managing Microsoft environments. Candidates should exhibit excellent customer service skills and a passion for technology. This position offers a competitive salary paid in USD, EUR, or GBP, ensuring a great working experience in a diverse team.

Qualifications

• High level of English language proficiency, both spoken and written.
• Passion for customer service and great soft skills.
• Ability to present technical information to non-technical users.
• Great attention to detail for documentation.
• Passion for learning and adapting to new technologies.

Responsibilities

• Provide remote desktop support for clients across various regions.
• Administer remote network troubleshooting.
• Manage Microsoft Windows environments and deployments.
• Administer virtual devices using cloud services.
• Utilize ticketing systems effectively in a fast-paced environment.

Skills

Remote desktop support for Microsoft Windows

Remote network troubleshooting and administration

Microsoft Windows deployment and management

Virtual Device administration (Microsoft Azure, AWS, VMware)

Experience with ticketing systems

Job description

Support Adventure - IT Support Technician

Established in , Support Adventure is an expat outsourcing company that provides people the opportunity to live and work in exciting cities worldwide while offering tech support online in a location-independent manner.

Support Adventure offers worldwide remote work opportunities with the freedom to work from anywhere, as long as you have a stable power supply and internet connection.

You can choose to stay in South Africa or relocate to a different one without worrying about finding a new job.

This level of flexibility is a significant benefit of working with Support Adventure.

We are currently looking for experienced IT support technicians to work remotely on our clients' helpdesks located around the world.

Depending on your level of experience, you will be working as a helpdesk technician, project technician, or part of the NOC team, all in a % remote capacity.

You'll be joining a team of almost technicians of various levels working with some of the latest commercially available technology.

Duties & Responsibilities

We're currently hiring people with experience in most or all of the following fields :

• Remote desktop support for Microsoft Windows (experience with macOS is a plus)
• Remote network troubleshooting and administration
• Microsoft Windows, Windows Server and Microsoft deployment, administration, and management
• Virtual Device administration and management (Microsoft Azure, AWS and / or VMware)
• Experience working with ticketing systems in a high-paced MSP environment is a major plus

Desired Experience & Qualification

The following skills and abilities are a must :

• A high level of English language proficiency, both spoken and written, is required
• A passion for customer service and great 'soft' skills
• Ability to present technical information in plain terms to non-technical users
• Great attention to detail especially when it comes to documentation and taking excellent notes
• A passion for learning and the ability to adapt to new technologies

Package & Remuneration

We offer a competitive salary, usually in the range of $ + monthly, depending on position and experience.

Payouts are made in USD, EUR, or GBP.

You will be joining a team of seasoned technicians from all over the world, working remotely with users from various English-speaking countries across the globe.

Working with Support Adventure, you'll have a dedicated team of people that will continuously work with you and our clients to get you the best working experience possible and assist you with any aspect of your personal remote working adventure.