Remote IT Help Desk Associate (Entry-Level)

Bcx Zambia; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading IT services company is seeking an entry-level candidate for remote support based in Johannesburg. Responsibilities include investigating technical issues, following up on client queries, and ensuring professionalism. The ideal candidate should have a solid understanding of ICT, strong problem-solving skills, and hold a Grade 12 education. Preferred qualifications include experience in hardware solutions. This is a full-time role that may involve extended hours.

Qualifications

• Strong foundation in ICT and hardware solutions.
• Excellent problem-solving abilities.
• Grade 12 education or equivalent.

Responsibilities

• Investigate technical issues for clients.
• Follow up on client queries professionally.
• Maintain high standards of customer service.

Skills

ICT knowledge

Strong problem-solving skills

Education

Grade 12 education

Tools

Hardware solutions

Job description

A leading IT services company is seeking an entry-level candidate for remote support based in Johannesburg. Responsibilities include investigating technical issues, following up on client queries, and ensuring professionalism. The ideal candidate should have a solid understanding of ICT, strong problem-solving skills, and hold a Grade 12 education. Preferred qualifications include experience in hardware solutions. This is a full-time role that may involve extended hours.