Remote Global Customer Success Specialist

SupportYourApp; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A global Support-as-a-Service leader is hiring a Customer Success Specialist to join their multinational team. This role involves providing onboarding and training, ensuring operational support for clients in various industries. Candidates need fluency in English and 2–4 years of experience in customer success, along with strong analytical and interpersonal skills. The position offers a fixed schedule, remote work opportunity, and compensation in USD. If you are proactive and interested in solving problems, apply now!

Benefits

Fixed schedule: Monday-Friday, 9am - 5pm CET

Opportunity to cooperate fully remotely

Inclusive international environment

Compensation in USD

Rewards for referring friends

Work-life balance policies

Responsive leadership interested in your development

No time-tracking requirements

Qualifications

• 2–4 years of experience in customer success or trade operations.
• Strong analytical thinking for operational problem-solving.
• Ability to deliver structured onboarding and support.

Responsibilities

• Deliver eBL onboarding and client support after contract signing.
• Guide users through eBL workflows.
• Create user guides and knowledge base content.

Skills

Fluency in English (C1 level)

Customer success experience

Interpersonal skills

Analytical skills

Training content creation

Ability to manage multiple tasks

Proactive attitude

Education

Bachelor's degree in Agriculture, Commodities Trading, Supply Chain, Business, or Information Systems

Job description

A global Support-as-a-Service leader is hiring a Customer Success Specialist to join their multinational team. This role involves providing onboarding and training, ensuring operational support for clients in various industries. Candidates need fluency in English and 2–4 years of experience in customer success, along with strong analytical and interpersonal skills. The position offers a fixed schedule, remote work opportunity, and compensation in USD. If you are proactive and interested in solving problems, apply now!