Remote E-commerce Support & Growth Specialist

TalentPop App; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading e-commerce support company is seeking a Customer Support and Sales Specialist to enhance customer satisfaction and drive revenue growth. You will serve as the main contact for customer inquiries, resolve product issues, and identify upselling opportunities. Ideal candidates have over a year of experience in customer support or sales, excellent communication skills, and familiarity with CRM tools. This role offers competitive rewards, a fully remote setup, and opportunities for career advancement.

Benefits

Competitive base salary

Aggressive commission structure

Comprehensive health coverage

Generous paid time off

Career advancement opportunities

Qualifications

• 1+ years of experience in Customer Support, Customer Success, or Inside Sales, preferably in SaaS or E-commerce.
• Exceptional verbal and written communication skills.
• Familiarity with CRM and Helpdesk software.
• Motivated to meet KPIs related to service and sales.

Responsibilities

• Serve as the main contact for complex customer inquiries.
• Maintain high customer satisfaction scores by resolving product issues.
• Identify churn risks and engage customers proactively.
• Manage the sales process for expansion opportunities.

Skills

Problem solving

Communication skills

Sales Negotiation

Customer Success

Tech proficiency

E-commerce understanding

Tools

HubSpot

Salesforce

Zendesk

Intercom

Job description

A leading e-commerce support company is seeking a Customer Support and Sales Specialist to enhance customer satisfaction and drive revenue growth. You will serve as the main contact for customer inquiries, resolve product issues, and identify upselling opportunities. Ideal candidates have over a year of experience in customer support or sales, excellent communication skills, and familiarity with CRM tools. This role offers competitive rewards, a fully remote setup, and opportunities for career advancement.