Remote Customer Support Team Lead - Operations & Growth

Partech Partners; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A leading fintech company in Cape Town is seeking a Customer Support Team Lead to deliver outstanding service to customers and develop team capabilities. The ideal candidate should possess strong customer relations experience, leadership skills, and problem-solving abilities. The role includes uplifting team performance and ensuring customer satisfaction, all within a vibrant work culture that offers growth opportunities and flexibility.

Qualifications

• Experience in customer relations.
• Strong leadership skills.
• Ability to solve problems effectively.

Responsibilities

• Uplift team performance.
• Ensure customer satisfaction.
• Develop team capabilities.

Skills

Customer relations

Leadership

Problem-solving

Job description

A leading fintech company in Cape Town is seeking a Customer Support Team Lead to deliver outstanding service and develop their team's capabilities.

The ideal candidate will have experience in customer relations, strong leadership skills, and a knack for problem-solving.

You will be responsible for uplifting team performance and ensuring customer satisfaction as part of a vibrant organizational culture.

The role offers growth opportunities and a flexible work environment.