Remote Customer Support Team Lead

Supportyourapp Inc.; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A global support solutions company is looking for a Customer Support Team Lead in Johannesburg. The role requires acting as the central point of contact for team members, managing shifts, and ensuring comprehensive service in a multicultural setting. The ideal candidate should possess strong fluency in English, leadership experience, and knowledge of project workflows. This opportunity offers flexible hours, the option to work remotely, and emphasizes a supportive culture geared towards employee growth.

Benefits

Fully remote work option

Supportive company culture

Focus on employee development

Qualifications

• Experience in a leadership role within a customer support environment.
• Ability to manage multiple shifts and team dynamics.
• Understanding of project workflows to facilitate team operations.

Responsibilities

• Act as the main point of contact for team members.
• Manage shifts and ensure full coverage.
• Oversee team operations in a multicultural environment.

Skills

Strong English fluency

Leadership experience

Familiarity with project workflows

Job description

A global support solutions company seeks a Customer Support Team Lead in Johannesburg.

This role involves acting as the main point of contact for team members, managing shifts, and ensuring full coverage in a multicultural environment.

The ideal candidate will have strong English fluency, leadership experience, and familiarity with project workflows.

This opportunity offers fixed hours, a fully remote work option, and a supportive company culture focused on employee development.