Remote Customer Success Pro for Workspace Solutions

The Legends Agency; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A remote workspace solution provider is seeking a Customer Success Representative to be the first point of contact for clients and venue partners. This role involves managing bookings, supporting invoicing, and contributing to customer satisfaction strategies. Ideal candidates should have previous experience in customer support and be comfortable working remotely in a fast-paced environment. The position offers competitive pay and opportunities for growth.

Benefits

Fully remote role

Fast-paced learning opportunities

Collaborative team culture

Growth opportunities within the business

Competitive market-related salary

Qualifications

• Experience in customer support or client services in a fast-paced environment.
• Experience handling support tickets and working to SLAs.
• Confident working with numbers and supporting basic finance processes.
• Previous experience working remotely and independently is a bonus.

Responsibilities

• Respond promptly to customer inquiries via email, chat, and phone.
• Manage a high volume of requests, prioritising to meet service level agreements.
• Build relationships with venue partners and onboard new partners.
• Support invoicing and payments, ensuring accuracy and timely processing.
• Contribute to strategies that improve customer satisfaction and retention.

Skills

Customer support experience

Excellent communication skills

Organizational skills

Finance process support

Detail-oriented

Problem-solving mindset

Tools

Intercom

Job description

A remote workspace solution provider is seeking a Customer Success Representative to be the first point of contact for clients and venue partners. This role involves managing bookings, supporting invoicing, and contributing to customer satisfaction strategies. Ideal candidates should have previous experience in customer support and be comfortable working remotely in a fast-paced environment. The position offers competitive pay and opportunities for growth.