Remote Customer Excellence Team Lead — Johannesburg

Brsk; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A customer service company is seeking a Customer Excellence Team Leader to lead and inspire a team towards exceptional service. You will mentor agents, manage customer queries, and ensure operational efficiency. Ideal candidates will have proven leadership experience in customer service, strong communication skills, and a results-driven mindset. This role offers remote work with the potential for permanent placement after 3 months.

Qualifications

• Proven leadership experience in customer service.
• Ability to mentor and inspire team members.
• Strong problem-solving and communication skills.

Responsibilities

• Lead and mentor a team towards exceptional service.
• Manage customer queries effectively.
• Ensure operational efficiency within the team.

Skills

Leadership experience

Strong communication skills

Results-driven mindset

Job description

A customer service company is seeking a Customer Excellence Team Leader to lead and inspire a team towards exceptional service.

Key responsibilities include mentoring agents, managing customer queries, and ensuring operational efficiency.

Candidates should have proven leadership experience in customer service, strong communication skills, and a drive for results.

This role offers remote work with potential for permanent placement after 3 months.