Remote Customer Excellence Team Lead — Johannesburg

Brsk; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A customer service company is looking for a Customer Excellence Team Leader who will lead and inspire a team towards exceptional service. The role involves mentoring agents, managing customer queries, and ensuring operational efficiency. Candidates must have proven leadership experience in customer service and excellent communication skills. This position offers remote work with the opportunity for permanent placement after three months.

Qualifications

• Proven leadership experience in customer service is required.
• Strong communication skills are essential.
• A drive for results is necessary.

Responsibilities

• Lead and inspire a team towards exceptional service.
• Mentor agents to improve performance.
• Manage customer queries effectively.
• Ensure operational efficiency in the team.

Skills

Leadership experience

Strong communication skills

Results-driven

Job description

A customer service company is seeking a Customer Excellence Team Leader to lead and inspire a team towards exceptional service.

Key responsibilities include mentoring agents, managing customer queries, and ensuring operational efficiency.

Candidates should have proven leadership experience in customer service, strong communication skills, and a drive for results.

This role offers remote work with potential for permanent placement after 3 months.