Remote Client Support Specialist - Digital Marketing

Vortala; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A fast-growing digital marketing leader is seeking a Client Support Specialist to assist North American clients with website support. Responsibilities include answering client queries, troubleshooting issues, and advising on digital marketing methods. The role offers flexible, family-friendly hours, and is fully remote, allowing you to work from your home office. Ideal candidates will possess strong communication skills and a passion for client satisfaction. Join a team committed to ongoing personal and professional development.

Benefits

Flexible hours

Ongoing training and development

Work from home

Qualifications

• Experience in direct client service via phone and email.
• Ability to troubleshoot technical issues promptly.
• Knowledge of SEO and social media basics.

Responsibilities

• Answer incoming support calls, emails, and chats from clients.
• Troubleshoot and resolve customer requests professionally.
• Advise clients on digital marketing methods.
• Coordinate with internal teams for client requests.

Skills

Positive phone manner

Client service experience

Written communication skills

Verbal communication skills

Basic HTML skills

Photoshop skills

Digital marketing skills

Organizational skills

Time management skills

Job description

A fast-growing digital marketing leader is seeking a Client Support Specialist to assist North American clients with website support. Responsibilities include answering client queries, troubleshooting issues, and advising on digital marketing methods. The role offers flexible, family-friendly hours, and is fully remote, allowing you to work from your home office. Ideal candidates will possess strong communication skills and a passion for client satisfaction. Join a team committed to ongoing personal and professional development.