Remote 1st/2nd Line IT Support Engineer (UK Hours)

The Legends Agency; Cape Town; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A technology services provider is seeking a remote 1st/2nd Line IT Support Engineer based in Cape Town. The ideal candidate should have at least 2 years of experience in IT support, fluent English, and a strong understanding of troubleshooting hardware. Responsibilities include managing support tickets and providing friendly assistance to clients. This role offers a monthly salary of R18,000 and is full-time.

Qualifications

• Minimum of 2 years' experience in an IT helpdesk or technical support environment.
• Proven ability to provide professional customer support via phone and email.
• Organized, self-motivated, and able to work independently.

Responsibilities

• Log incidents and service requests through the helpdesk system via phone or email.
• Manage and resolve incoming support tickets efficiently and within SLAs.
• Troubleshoot and resolve a variety of IT issues.

Skills

Fluent English communication skills

Strong technical knowledge of hardware troubleshooting

Problem-solving

Remote Monitoring and Patch Management tools

Microsoft Entra

Mac OS

Google Workspace

Job description

A technology services provider is seeking a remote 1st/2nd Line IT Support Engineer based in Cape Town. The ideal candidate should have at least 2 years of experience in IT support, fluent English, and a strong understanding of troubleshooting hardware. Responsibilities include managing support tickets and providing friendly assistance to clients. This role offers a monthly salary of R18,000 and is full-time.