Relationship Manager

TRS Staffing Solutions; Sandton; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A prestigious international financial services company in Johannesburg is looking for a dynamic Relationship Manager to manage key merchant relationships. Candidates should have a Bachelor's degree and 2-5 years of experience in relationship management. The role involves implementing CRM strategies, training merchant staff, and ensuring system checks. This is a great opportunity to advance your career in a globally recognized organization.

Qualifications

• 2-5 years of experience in relationship management, sales, or client service roles.
• Ability to communicate effectively with all levels of the business.

Responsibilities

• Own all aspects of the relationship with key merchants.
• Implement innovative CRM strategies.
• Train merchant staff on company products.
• Conduct regular system checks and health tests.

Skills

Customer relationship management

Communication skills

Organizational skills

Education

Bachelor’s degree in business administration, finance, marketing, or related field

Job description

A prestigious international financial services company is seeking a dynamic Relationship Manager to join its Johannesburg-based team. This is a unique opportunity to advance your career within a globally recognized organization, where you can make a meaningful impact and grow professionally. Don’t miss out—apply now and take the next bold step in your journey.

Key Responsibilities

• The candidate will assume ownership for all aspects of the relationship with key merchants and smaller merchant groups.
• The customer relationship manager maintains and extends their relationship with strategically important partners by implementing innovative CRM strategies.
• Understand the key drivers behind their business with the merchant; be able to identify and examine issues with KPIs and bring these to the attention of the merchant or the appropriate internal company team.
• Understand the cause and impact of factors external to the merchant and / or company relevant to revenue performance across all stakeholders and be able to articulate this to merchants.
• Have an excellent working knowledge of the technical third-party solutions deployed by the merchant - engaging where necessary with the company Terminal Product.
• Team / PSP Manager in order to examine and resolve any issues that may arise.
• Ensure system testing / health checks are carried out on a regular basis and record results.
• Train merchant staff to help them understand, promote and sell company products.
• Gain full understanding of company costs related to servicing the merchant, using this information when planning incentives, etc.
• Own all projects related to business with the merchant.
• Process ERG claims as required.
• Communication and interpersonal skills - comfortable and capable of communicating with all levels within and outside the business, both written and verbal with a high level of professionalism.
• Organisational skills - self-motivated and able to demonstrate strong organization and prioritisation skills in a sales and relationship management environment.
• Flexible attitude to working hours and willingness to travel UK-wide.

Qualifications and Skills

• Bachelor’s degree in business administration, finance, marketing, or a related field.
• Proven experience in relationship management, sales, or client service roles (typically 2–5 years).