Relationship Manager

TRS Staffing Solutions; Cape Town; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading staffing solutions company is seeking a Relationship Manager in Cape Town. In this role, you'll be responsible for managing key merchant relationships, implementing innovative CRM strategies, and ensuring communication at all levels. A Bachelor’s degree and 2–5 years of experience in relationship management or sales are required. This position offers an opportunity to grow your career in a dynamic environment.

Qualifications

• Proven experience in relationship management, sales, or client service roles (typically 2–5 years).

Responsibilities

• Own all aspects of the relationship with key merchants.
• Maintain and extend relationships by implementing CRM strategies.
• Identify and address issues with KPIs for merchants.
• Articulate impacts of external factors on revenue performance.
• Knowledge of technical solutions deployed by merchants.
• Conduct regular system testing and record results.
• Train merchant staff on company products.
• Understand costs related to servicing merchants.
• Oversee projects related to business with merchants.

Skills

Communication skills

Organisational skills

Sales ability

Customer relationship management

Education

Bachelor’s degree in business administration, finance, marketing, or a related field

Job description

Overview

Are you ready to immerse yourself in a new culture and advance your career? Our client is offering an exciting position for a Relationship Manager. In this role, you will ensure that their interaction with them is collaborative in nature and grows their lifetime value to both the Acquiring partner and company against both revenue and profitability targets. The position is located in Cape Town.

Key Responsibilities

• The candidate will assume ownership for all aspects of the relationship with key merchants and smaller merchant groups.
• The customer relationship manager maintains and extends their relationship with strategically important partners by implementing innovative CRM strategies.
• Understand the key drivers behind their business with the merchant; be able to identify and examine issues with KPIs and bring these to the attention of the merchant or the appropriate internal company team.
• Understand the cause and impact of factors external to the merchant and / or company relevant to revenue performance across all stakeholders and be able to articulate this to merchants.
• Have an excellent working knowledge of the technical third-party solutions deployed by the merchant - engaging where necessary with the company Terminal Product.
• Team / PSP Manager in order to examine and resolve any issues that may arise.
• Ensure system testing / health checks are carried out on a regular basis and record results.
• Train merchant staff to help them understand, promote and sell company products.
• Gain full understanding of company costs related to servicing the merchant, using this information when planning incentives, etc.
• Own all projects related to business with the merchant.
• Process ERG claims as required.
• Communication and interpersonal skills - comfortable and capable of communicating with all levels within and outside the business, both written and verbal with a high level of professionalism.
• Organisational skills - self-motivated and able to demonstrate strong organization and prioritisation skills in a sales and relationship management environment.
• Flexible attitude to working hours and willingness to travel UK-wide.

Qualifications and Skills Requirements

• Bachelor’s degree in business administration, finance, marketing, or a related field.
• Proven experience in relationship management, sales, or client service roles (typically 2–5 years).