Regional Retail Operations Manager

WMS Secure; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A growing retail company in Johannesburg seeks a Senior Regional Retail Operations Manager to oversee multiple store operations. Responsibilities include strategic planning, team leadership, and data analysis to ensure growth and efficiency. The ideal candidate has over 10 years in senior retail management, is a people-oriented leader, and is proficient in tools like Excel and Power BI.

Qualifications

• 10+ years of experience in senior retail management, preferably in luxury fashion or beauty.
• Ability to lead and inspire a large team effectively.

Responsibilities

• Set and execute growth roadmap for multiple stores.
• Analyze market data to identify expansion opportunities.
• Lead and upskill team members through direct reports.
• Manage P&L and monitor operational expenditures.

Skills

Senior retail management

People leadership

Data analysis

Collaboration with marketing and finance

Tools

Excel

Power BI

Job description

The Opportunity Reporting directly to the Co-Founders, the Senior Regional Retail Operations Manager is the strategic conductor who turns four individual stores into one perfectly-tuned orchestra. You’ll mentor store managers, shape the customer journey, partner with marketing on revenue-driving campaigns, and own every KPI that spells sustainable

expansion.

What You’ll Own

Strategic & Commercial People & Culture Operational Excellence

• Set & execute multi-store growth roadmap in line with annual budget.
• Analyse sales trends, clienteling data & market intel to spot expansion opportunities (new categories, pop-ups,services).
• Partner with Marketing on launches, events & omnichannel campaigns, ensuring floor teams convert traffic into loyalists.
• Lead, inspire & upskill 40+ team members through four direct-report store managers.
• Head up full employee lifecycle – recruiting, onboarding, performance, succession planning
• Standardise SOPs, visual merchandising standards & loss-prevention protocols across all locations.
• Own P&L per store : forecast, monitor & course-correct OPEX and staffing spend.

The Kind of Leader Who Thrives Here

• 10+ years senior retail management
• Responsibility (luxury fashion, prestige beauty or premium lifestyle sectors preferred).
• True people magnet – builds trust, coaches high-performers, addresses under-performance decisively yet humanely.
• Data-obsessed and systems-savvy (POS, ERP / inventory, workforce planning, Excel / Looker / Power BI).
• Comfortable collaborating with Marketing, E-commerce, Finance & Logistics : you speak ROI, CPA and GMROI as fluently as clienteling.

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Regional Manager • Johannesburg, South Africa