Regional Operations Centre Agent: NOC & Maintenance Support

Frogfoot Networks (Pty) Ltd; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading telecommunications company in Cape Town is seeking a Regional Operations Centre Agent to support operational teams. Responsibilities include coordinating maintenance tasks, updating systems, and facilitating communication among teams. Ideal candidates should possess a Grade 12 qualification or relevant experience, with strong computer literacy and 6-12 months of experience in a technical support or maintenance environment. If you excel in a fast-paced setting and have a customer service orientation, we invite you to apply.

Qualifications

• 6–12 months of experience in a technical support, NOC, or maintenance environment.
• Basic understanding of fibre network operations.
• Experience working in fast‑paced, deliverables‑driven environments.

Responsibilities

• Assign and follow up on maintenance tasks.
• Facilitate communication between maintenance teams and departments.
• Help keep documents and reports organized.

Skills

Strong computer literacy

Problem-solving ability

Good communication skills

Education

Matric (Grade 12) or relevant work experience

Tools

Windows Office suite

Solid

Zendesk

UNMS

IRIS

CMS

Job description

A leading telecommunications company in Cape Town is seeking a Regional Operations Centre Agent to support operational teams. Responsibilities include coordinating maintenance tasks, updating systems, and facilitating communication among teams. Ideal candidates should possess a Grade 12 qualification or relevant experience, with strong computer literacy and 6-12 months of experience in a technical support or maintenance environment. If you excel in a fast-paced setting and have a customer service orientation, we invite you to apply.