Regional Aftersales Manager

Geely Auto International; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading automotive company is seeking an operational support specialist to enhance aftersales operations and customer experience. Responsibilities include maintaining dealer relationships, driving sales initiatives, and ensuring parts service delivery. Ideal candidates will have motor industry experience, strong analytical skills, and excellent communication abilities. This role involves significant travel and requires a valid driver's license.

Qualifications

• Senior Certificate (Grade 12-Matric) compulsory.
• Degree or Diploma in any Business Discipline will be advantageous.
• A valid Driver’s license.

Responsibilities

• Assist Dealers to Maintain Parts Stock levels.
• Drive, adhere and implement OEM Parts Policies & Procedures.
• Optimize customer experience and drive sales.
• Align with and drive Parts PDC daily service level goals.
• Support campaigns/promotions to improve sales.
• Ensure dealer aftersales profitability.
• Carry out workshop and panel audits.

Skills

Motor Industry Experience at OEM or Dealer level

Understanding of Motor Vehicle Components

Excellent relationship and service delivery skills

Excellent analytical and problem solving skills

Excellent communication skills

Excellent computer skills (Outlook, Word, Excel)

Education

Senior Certificate (Grade 12-Matric)

Degree or Diploma in any Business Discipline

Job description

About the Role

To provide OEM Automotive Aftersales business operational support to Fleet Customers, OEM dealership network and panel network to optimize overall customer experience, build relationships, drive sales, campaigns and profitability. Lead back end support function to contribute and achieve to the overall Aftersales Strategy. The effective daily support and communication for competitive advantage to obtain market share and brand repurchase loyalty. To be the central point of contact for the dealer to resolve any concerns that may arise.

Responsibilities

• Assist Dealers to Maintain Parts Stock levels for optimum service and to mitigate customer inconvenience.
• Drive, adhere and implement OEM Parts Policies & Procedures.
• To optimize customer experience, parts service delivery, build relationships, drive sales, campaigns and P&A profitability.
• Align with and drive Parts PDC (Parts Distribution Centre) daily service level goals and operating plan.
• Dealer support for campaigns/promotions to improve sales.
• General Ad hoc aftersales business support functions.
• Ensure dealer aftersales remains profitable – Parts & Service.
• Ensure dealer workshop standards compliance and adherence.
• Drive CSI & FAV (fight right at first visit) and resolve any risks that would prevent achievements.
• Carry out workshop and panel audits.
• Ad hoc in dealer training – systems & process’s.
• Assist all Aftersales inter departments in resolving any dealer / customer queries.
• Identify risks in business and formulate action plan.
• Understand competition and market conditions to be ahead of competition and service offerings.
• Drive extended service plans to achieve car parc retention strategy.
• Drive accessory sales per new vehicle sold.

Qualifications

• Senior Certificate (Grade 12-Matric) compulsory.
• Degree or Diploma in any Business Discipline will be advantageous.
• A valid Driver’s license.

Required Skills

• Motor Industry Experience at OEM or Dealer level - Non negotiable.
• Understanding of Motor Vehicle Components and Architecture Service and Policy & Operating process’s.
• Excellent relationship and service delivery skills.
• Excellent analytical and problem solving skills.
• Excellent communicator, team player, professional and interpersonal skills.
• Work well under pressure.
• Excellent computer skills (Outlook, Word, Excel), grammar and writing content.

Please note that this position is predominately out of office based and requires extensive travel.