Key Account Manager

Motus Corporation; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading car rental company is looking for a Specialist: Sales to join its dynamic sales team at King Shaka Airport Depot in Durban, South Africa. The ideal candidate will have at least 3 years of sales account management experience and be skilled in customer relationship management, negotiation, and strategic planning. They will be responsible for achieving growth and revenue targets, managing pricing strategies, and developing strong client relationships. This role promises a rewarding challenge in an exciting environment.

Qualifications

• 3 years of relevant sales account management experience.
• Proficient in computer skills, especially in Excel, Word, and PowerPoint.
• Strong understanding of client and market dynamics.

Responsibilities

• Meet growth, revenue, and performance targets.
• Manage and negotiate customer pricing to maximize profitability.
• Develop and maintain strategic relationships with key clients.

Skills

Sales account management

Customer relationship management

Negotiation

Strategic planning

Education

Higher Certificate or similar relevant tertiary qualification (NQF5)

Tools

Excel

Word

PowerPoint

Job description

Overview

King Shaka Depot has a great opportunity for a professional and highly driver Key Account manager known as Specialist: Sales to join our dynamic car rental sales team based in King Shaka Airport Depot. This role requires someone who would be efficient in generating growth and revenue. If you are highly results driven, love working under pressure and have a proven record in maintaining high customer satisfaction rating, then this exciting role is for you.

Job Outputs

• Meet growth, revenue and other relevant performance targets.
• Grow the business with respect to marketing products and services to enhance revenue and profitability in current customer base.
• Ensure understanding and maximisation of customer profitability.
• Manage and negotiate customer pricing within set guidelines to achieve maximum profitability.
• Actively develop strategic relationships with key decision makers within the customer base.
• Enhance relationships with current prospective clients by leveraging the credibility gained through knowledge and performance of the client’s business environment and requirements.
• Seek and continuously develop knowledge of our client’s business to build an understanding of their needs.
• Be seen as a trusted advisor to all customers through consultative engagement and adding value.
• Ensure that contracted customer service level agreements (SLA’s) are met.
• Develop and manage account plans to meet the business needs of clients.
• Accountable for resolving issues with the customers preferred requirements in order to formulate and present relevant solutions.
• Generate accurate weekly feedback report on all new business, opportunities for growth within existing account, risk exposure.
• Monthly and quarterly reviews to be held with decision makers to discuss revenue, up trade and down trade and analyse business strengths and weaknesses and opportunity for growth in each individual customer.
• Ensure retention of customers.
• Maintain and review pipeline monthly.
• Monthly reports to be done on activity of area; showing upgrade and down trade and action plan on dormant accounts as well as new business.
• Manage the creation and presentation of proposal presentations and RFP responses.
• Ensure Administrative tasks are completed diligently and within policy timeframes.

Accountabilities and Performance Measures

• Achieves assigned budgets in designated strategic accounts.
• Achieves strategic customer objectives defined by company management.
• Completes strategic customer account plans that meet company standards.
• Maintains high customer satisfaction ratings.

Minimum Experience

• 3 years of relevant sales account management experience.

Minimum Qualification

• Higher Certificate or similar relevant tertiary qualification (NQF5)

Preferred Qualification

• Diploma or similar relevant qualification (NQF6).

Minimum Requirements

• Valid, unendorsed driver’s license.
• Strong understanding of client and market dynamics and requirements.
• Extensive knowledge of sales principles and processes.
• Computer literate: proficient at an Intermediate level in Excel, Word & PowerPoint.