Receptionist

Crew Life at Sea; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading cruise service provider in Cape Town is seeking a Guest Services Agent. Responsibilities include welcoming guests, managing front desk operations, and providing concierge services. The ideal candidate should have excellent customer service skills, be multilingual, and possess strong organizational abilities. This role requires flexibility with working hours. Competitive compensation and opportunities for growth are offered.

Qualifications

• Excellent customer service skills with a friendly and professional attitude.
• Proficiency in English is required; additional languages are advantageous.
• Strong organizational and multitasking abilities for handling a high volume of guest interactions.
• Meticulous attention to detail for accurate data entry and cash handling.
• Ability to think quickly and solve problems effectively.
• Proficiency in using computer applications and reservation systems.
• Willingness to work irregular hours, including evenings and weekends.
• Presentable appearance and adherence to grooming standards.
• Awareness and respect for cultural differences.
• Demonstrated reliability and integrity in handling confidential information.

Responsibilities

• Welcome guests warmly and assist with inquiries and check-in/check-out procedures.
• Manage front desk operations, ensuring organization and cleanliness.
• Accurately enter and maintain guest records in the reservation system.
• Process payments and handle cash transactions accurately.
• Provide concierge services and assist with guest requests and recommendations.
• Coordinate with various departments to address guest needs and resolve issues.
• Assist with administrative tasks as assigned by management.
• Build positive relationships with guests and enhance their satisfaction.
• Follow established safety and security procedures to protect guests.
• Stay updated on ship information and itineraries to assist guests.

Skills

Customer Service Skills

Multilingual Skills

Organizational Skills

Attention to Detail

Problem-Solving Abilities

Computer Skills

Flexibility

Professional Appearance

Cultural Sensitivity

Integrity

Tools

MS Office Suite

Job description

• Guest Services: Welcome guests warmly, providing a friendly and professional demeanor. Assist with guest inquiries, check-in/check-out procedures, reservations, and general assistance throughout their stay on board.
• Front Desk Operations: Manage the front desk area, ensuring it is clean, organized, and presentable at all times. Answer phone calls, emails, and other communication channels promptly and professionally.
• Guest Records: Accurately enter guest information into the reservation system, including personal details, preferences, and special requests. Maintain guest records and update guest profiles as necessary.
• Cash Handling: Process guest payments, handle cash transactions, and maintain accurate records of financial transactions in accordance with established procedures.
• Concierge Services: Provide information and assistance to guests regarding onboard amenities, activities, dining options, and excursion bookings. Offer recommendations and make arrangements for guest requests.
• Communication: Coordinate with various departments, including housekeeping, food and beverage, and entertainment, to address guest needs, resolve issues, and ensure seamless operations.
• Administrative Support: Assist with administrative tasks, including filing, data entry, document management, and other clerical duties as assigned by the management team.
• Guest Relations: Build positive relationships with guests, ensuring their needs are met and addressing any concerns or complaints professionally and promptly. Strive to exceed guest expectations and enhance guest satisfaction.
• Safety and Security: Follow established safety and security procedures, including monitoring guest access to secure areas and reporting any suspicious activities or incidents to the appropriate personnel.
• Knowledge Update: Stay updated on ship information, itineraries, safety procedures, and other relevant information to provide accurate and up-to-date information to guests.

Qualifications:

• Customer Service Skills: Excellent customer service skills with a friendly and professional attitude. Strong interpersonal and communication skills to interact with guests of diverse backgrounds.
• Multilingual Skills: Proficiency in English is required. Additional language skills are highly advantageous, especially those commonly spoken by cruise ship guests.
• Organizational Skills: Strong organizational and multitasking abilities to handle a high volume of guest interactions, inquiries, and administrative tasks efficiently.
• Attention to Detail: Meticulous attention to detail to ensure accurate data entry, reservation processing, and cash handling.
• Problem-Solving Abilities: Ability to think quickly and make decisions to address guest needs, resolve issues, and provide appropriate solutions.
• Computer Skills: Proficiency in using computer applications and reservation systems. Knowledge of MS Office suite (Word, Excel, Outlook) is desirable.
• Flexibility: Willingness to work irregular hours, including evenings, weekends, and holidays, as required by the cruise ship's schedule.
• Professional Appearance: Presentable appearance and adherence to the ship's grooming standards.
• Cultural Sensitivity: Awareness and respect for cultural differences, understanding guest preferences, and adapting service accordingly.
• Integrity: Demonstrated reliability, honesty, and trustworthiness in handling confidential information, managing resources, and maintaining professional ethics.