Reception Manager - Dewaterkant

Planet Fitness; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading fitness organization in Cape Town seeks a Front Desk Manager to ensure the Welcome Desk is efficiently managed. Responsibilities include staff management, resolving member issues, and assisting with club administration. Candidates should display strong communication skills, have previous front desk experience which is advantageous, and be able to work shifts. Reliable transport is a must.

Qualifications

• Must be able to work shifts.
• Previous experience in a front desk position is an advantage.
• Must possess reliable transport.

Responsibilities

• Manage the Welcome Desk/Reception effectively.
• Assist with Club Administration when necessary.
• Resolve member complaints and train Receptionist.

Skills

Motivating staff

Administrative accuracy

Communication

PC skills

Job description

Purpose Of The Job

Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.

Willingness to conduct group exercise classes

Key Performance Areas

• Assisting with Club Administration when necessary
• Cash management
• Communication with members and staff
• Managing of Receptionist
• Monitoring of access and overrides for staff and members
• Reception stock control
• Resolving member complaints
• Training of Receptionist

Experience & Competencies Required

• Ability to motivate staff and lead by example
• Advanced levels of administrative accuracy
• Display friendly and efficient qualities that reflect the Planet Fitness way
• Display uncompromising levels of honesty and integrity
• Have excellent communication skills and be able to liaise at all levels
• Intermediate PC skills
• Must be able to work shifts
• Possess high level energy levels
• Previous experience within a front desk or welcome desk position added advantage
• Proven track record in managing staff, planning, organising, conflict handling and problem solving
• Have reliable transport

Apply

CV's can be sent directly to [e-mail]

Please complete our recruitment link https://www.jotform.com/232535071291552 for us to get to know you abit better.

• Please note that if you have not heard from the HR department within 14 days, consider your application unsuccessful.