Reception Administrator

Medi Clinic; Randburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A healthcare organization in South Africa is looking for a dedicated individual to assist with patient admissions and discharges. The candidate will be responsible for ensuring proper procedures are followed, maintaining patient confidentiality, and identifying potential financial risks. Although no prior experience is required, having knowledge of private healthcare practices would be beneficial. This role offers a permanent, on-site position within a professional environment.

Qualifications

• Grade 12 or equivalent is essential for the role.
• No prior experience is required; however, reception administration experience is preferred.
• Knowledge of private healthcare facility operations is advantageous.

Responsibilities

• Assist patients with admissions and discharges professionally.
• Process admissions and identify financial risks.
• Maintain patient confidentiality throughout the administration process.

Skills

Debtpack Enquiry application

Computer literacy (Microsoft Office)

Anatomy knowledge

Knowledge of Patient Administration policies

Knowledge of Medical Aid Schemes

Education

Grade 12 or equivalent

Job description

Mediclinic Hoogland| Bethlehem | South Africa

Closing date: 22/12/2025
Number of positions: 1
Recruiter name: Tebello Sekhoto
Reference number: 65966
Workplace Type: On-site
Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

To assist patients in all aspects of admissions and discharges in a professional manner; preventing operational and financial risks to the organisation and exceeding client expectations.

KEY RESPONSIBILITY AREAS

• Ensure admissions (including pre-admissions / bookings) are captured and processed as per procedure
• Identify and prevent financial risks by adhering to policies and procedures
• Ensure an effective discharge process as per the Patient Administration Manual
• Maintain patient confidentiality

REQUIRED EDUCATION

• ESSENTIAL EDUCATION: Grade 12 or equivalent
• DESIRED EDUCATION: None

REQUIRED EXPERIENCE

• ESSENTIAL MINIMUM EXPERIENCE: None
• DESIRED EXPERIENCE: Reception administration experience; Experience in a private healthcare facility

REQUIRED JOB SKILLS AND KNOWLEDGE

• Debtpack Enquiry application (Check outstanding amounts if a patient is flagged as Blacklisted.)
• Admission; Bed functions; Preparation for next day and discharge processes
• Anatomy (including terminology)
• Hospitals switchboard systems
• Patient Administration policies and procedures (e.g. Patient Confidentiality; Cash Handling; Blacklisted patients; Bed Overrides; etc.)
• Patient admin programmes on the AS400 system
• Computer literate (Microsoft Office)
• ICD and CPT codes
• Medical Aid Schemes and the Private healthcare environment
• Workmans Compensation Act (WCA) processes; procedures and policies
• Emergency / Major Incident Protocol (e.g.. Fire; floods; robbery)
• Identifying possible financial risks (e.g. blacklisted patients; handling of patient valuables; etc.)

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.