Real-Time Network Monitoring Specialist

Herotel Telecoms (Pty) Ltd; Parow; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A telecommunications provider in Plattekloof, Cape Town is seeking a Network Monitoring Agent. This role involves real-time monitoring of network activity, responding to alerts, and communicating effectively with stakeholders to minimize downtime. The ideal candidate should have experience in network monitoring tools and strong communication skills. The position requires a Grade 12 qualification, and a relevant diploma or degree is advantageous. Join a team dedicated to maintaining exceptional customer experiences through proactive network management.

Qualifications

• Experience with network monitoring tools is advantageous.
• Experience with ticketing systems in a team environment beneficial.
• Basic understanding of network protocols (TCP/IP, DNS, DHCP, HTTP).

Responsibilities

• Monitor network systems for performance anomalies and service disruptions.
• Ensure clear communication to relevant stakeholders regarding incident status.
• Document and log all network incidents clearly in the ticketing system.

Skills

Network monitoring tools

Communication skills

Multitasking

Problem-solving

Education

Grade 12

Relevant tertiary diploma or degree

Tools

Zabbix

Grafana

The Dude

Microsoft Office

Job description

A telecommunications provider in Plattekloof, Cape Town is seeking a Network Monitoring Agent. This role involves real-time monitoring of network activity, responding to alerts, and communicating effectively with stakeholders to minimize downtime. The ideal candidate should have experience in network monitoring tools and strong communication skills. The position requires a Grade 12 qualification, and a relevant diploma or degree is advantageous. Join a team dedicated to maintaining exceptional customer experiences through proactive network management.