Query Analyst

Discovery Ltd.; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading health insurance firm in South Africa is seeking a Junior Query Analyst. The role involves handling problem incidents, analyzing issues on the CA system, and creating accurate documentation. Candidates should have a relevant IT qualification and experience in Oracle SQL/PLSQL. This position offers a dynamic environment with opportunities for career growth.

Qualifications

• Minimum of 1 year experience in an IT environment or Health Insurance Industry.
• Proficient in Oracle SQL/PLSQL.
• Product knowledge related to Discovery Health products.

Responsibilities

• Handle problem incidents on the CA system raised by the Problem Management team.
• Review problem reports, analyze, and investigate issues.
• Create problem/datafix documents and ensure accuracy.

Skills

Analytical thinking

Client orientation

Troubleshooting techniques

Business writing (reports)

Presentation

Education

Matric and/or relevant IT qualification

Tools

Oracle SQL/PLSQL

MS Office

Job description

Business Unit : Discovery Health Function : Information Technology Date : 2 Oct

• Discovery – Health Systems Query Analyst (Junior) - DHS About Discovery Discovery's core purpose is to make people healthier and to enhance and protect their lives.

We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery.

Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society. About Discovery Health Systems The Discovery Health Systems (DHS) is a world class software development house that enables the Discovery Health Business to use digital transformation as a competitive advantage. It focuses on rapid quality software delivery.

Innovation and excellence are key attributes to all our initiatives. The skills and expertise in the team allow a diverse product development on all strategic, tactical and operational changes. Our environment is fastpaced and demands energy, drive, enthusiasm, ownership and creativity, but it rewards with an extremely fulfilling and stimulating environment that actively supports career growth and development.

Key Purpose The Query Analyst (Junior) will primarily handle problem incidents on the CA system raised by the Problem Management team by using knowledge of Discovery Health products, rules, and systems to determine the validity of the reported issue. Areas of responsibility may include but not limited to: Review problem reports, analyse and investigate using the appropriate tools. Create the system problem / datafix document by applying knowledge of the system, interfaces and dependencies and identify sets of stakeholders to be involved. Ensure that the document is accurate, complete and fit for purpose. If required, revert to stakeholders if technical issues require business decisions to proceed and answer any queries from the development team. Identify the cause of unexpected system errors, using pre-written SQL to correct data. Liaise directly with developers and development managers to arrive at solutions. Using technical skills, plan, code and quality check ad hoc reports as needed from business and the department.

Personal Attributes and Skills

Behavioural skills: Tenacity, Stress Management, Persuasion, Client orientation, Analytical thinking. Technical Skills: Analytical, Troubleshooting techniques, Business writing (reports) and Presentation.

Education and Experience

Matric and / or relevant IT qualification. Minimum of 1 year experience in an IT environment or Health Insurance Industry. Oracle SQL / PLSQL experience. Product knowledge. Proficient in MS Office, CA and Paradigm.

EMPLOYMENT EQUITY The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process.

As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.