Quality Coordinator

WMS Secure; Germiston; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A retail management company in Germiston, South Africa, is in search of a Quality Coordinator to oversee product quality and compliance within a retail environment. This role involves developing quality control procedures, conducting audits, monitoring supplier performance, and enhancing customer satisfaction. Applicants should possess a degree in Quality or Retail Management and have 2-4 years of related experience. Strong analytical and communication skills are essential. Competitive benefits and potential for professional growth are offered.

Qualifications

• 2–4 years of experience in retail quality assurance, operations, or auditing.
• Experience with compliance or health and safety systems is advantageous.

Responsibilities

• Develop, implement, and maintain quality control procedures for retail operations.
• Conduct regular audits of stores to ensure compliance with standards.
• Monitor product quality from suppliers.
• Track and report on customer complaints and defects.
• Maintain quality documentation and compliance reports.
• Support training initiatives for store staff.
• Collaborate with supply chain and merchandising departments.
• Assist in preparing for external audits.

Skills

Attention to detail

Analytical skills

Excellent communication

Interpersonal abilities

Knowledge of retail operations

Proficiency in Microsoft Office

Education

Diploma or degree in Quality Management

Diploma or degree in Retail Management

Job description

SUMMARY: POSITION INFO

Overview

A company is seeking a Quality Coordinator - retail environment to ensure that all products, processes, and customer service standards meet the company’s quality and compliance requirements. This role focuses on monitoring product quality, store operations, supplier performance, and adherence to health, safety, and customer satisfaction standards.

Key Duties and Responsibilities

Develop, implement, and maintain quality control procedures for retail operations.

Conduct regular audits of stores, stockrooms, and display areas to ensure compliance with company standards.

Monitor product quality from suppliers and coordinate with procurement teams to address any quality issues.

Track and report on customer complaints, returns, and defects to identify root causes and improvement opportunities.

Maintain quality documentation, inspection records, and compliance reports.

Support training initiatives to ensure store staff understand and follow quality and safety protocols.

Collaborate with supply chain and merchandising departments to ensure product consistency and quality assurance throughout the retail network.

Assist in preparing for external audits and inspections.

Skills and Competencies

Strong attention to detail and analytical skills.

Excellent communication and interpersonal abilities.

Knowledge of retail operations, stock control, and customer service standards.

Understanding of quality assurance systems (e.g., ISO standards or internal QA frameworks).

Proficiency in reporting, data analysis, and Microsoft Office applications.

Qualifications and Experience

Diploma or degree in Quality Management, Retail Management, or related field.

2–4 years of experience in retail quality assurance, operations, or auditing.

Experience with compliance or health and safety systems is advantageous.