Quality Assurance Agent

Talksure Pty Ltd; Durban; On-site; ZAR 150,000 - 250,000; Full time

Job summary

An established industry player is seeking Quality Assurance Agents to join their dynamic team in a rewarding role. This position involves assessing calls, creating scorecards, and providing detailed feedback to ensure top-notch quality standards. The ideal candidate will possess strong administration skills, excel in communication, and demonstrate a keen attention to detail. If you're proactive, reliable, and thrive in a fast-paced environment, this is the perfect opportunity for you to grow your career in a respected financial services provider. Join a team where your contributions truly matter and make a difference in quality assurance.

Qualifications

• Minimum 1 year experience in Quality Assurance within a contact centre.
• Strong administration skills and attention to detail required.

Responsibilities

• Create scorecards and provide accurate feedback on calls.
• Conduct random call audits and document assessments.

Skills

Quality Assurance

Attention to Detail

Communication Skills

Administration Skills

Excel Skills

Education

Grade 12

Tools

Excel

Job description

Talksure has a fantastic opportunity for Quality Assurance Agents. Do you have the below experience and are you looking for a career in a well-renowned FSP? Then Yes, TALKSURE is the place to be.

DUTIES AND RESPONSIBILITIES

1. Create scorecards providing accurate feedback
2. Listening to and assessing calls
3. Provide accurate feedback
4. Report on any trends or patterns that may be occurring
5. Filter information regarding non-compliance to QA Team Leader
6. Document and maintain scorecard on all assessments conducted
7. Ensure that you meet quantity and quality of calls listened to
8. Random call audits when required

MINIMUM QUALIFICATIONS AND EXPERIENCES

1. Grade 12 – which must be presented at interview stage
2. Must have at least 1 Year Quality Assurance (QA) experience within a contact centre
3. Computer literate – excel skills

CHARACTERISTICS OF THE REQUIRED CANDIDATE

1. Strong administration skills and high attention to detail
2. Ability to communicate on all levels
3. Proactive, punctual, and reliable
4. Well-presented and well-spoken
5. Works effectively within a variety of situations
6. Planning and organisational skills
7. Understands the importance of confidentiality
8. Ability to provide concise, well-written feedback
9. Excellent listening skills
10. Deadline oriented and ability to work well under pressure

Salary: Market related

NB: Thank you for choosing Talksure as your employer of choice. Please note that if you do not hear from us within 14 working days after the closing date of the advert, please regard your application as unsuccessful. We wish you well in your future endeavors.