QSR Area Manager

Net Talent; George; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading restaurant management company in South Africa is seeking an Area Manager to oversee multiple fast food locations. The role involves coaching managers, driving customer satisfaction, and ensuring operational excellence across stores. Candidates should have over 5 years of experience managing high-volume fast food outlets, such as KFC or Nandos, along with a valid driver's license and reliable transport. This position offers a competitive salary based on experience.

Qualifications

• Minimum 5 years experience as an Area Manager in the Fast Food industry.
• Experience managing between 6 and 8 high-volume stores.
• Valid Driver's license and own transport required.

Responsibilities

• Lead multiple fast food restaurants to achieve business objectives.
• Coaching and development of restaurant managers.
• Conduct regular store audits and manage operational performance.

Skills

Leadership

Sales/Marketing

Time Management

Financial Management

Coaching

Customer Satisfaction

Education

Matric/Grade 12

Relevant Business Management Diploma or Degree

Tools

Micros/GAAP POS

Job description

Responsibilities

• Leading multiple Fast Food restaurants simultaneously
• Coaching Restaurant Managers to ensure that store gains market share and achieve customer, people, and susession objectives
• Drive customer satisfaction, facilities management, HR management, financial management, Informational management, risk management
• Good Sales/Marketing and time management
• High visibility leadership and coaching
• Daily store audits with weekly and monthly feedback to Managers
• Regular Restaurant visits
• Period and quarterly store audit routine
• Attend Operations meetings and communicate with Managers
• Assist managers to draw up SMART plans
• Following disciplinary procedures and chairing inquiries (presiding officer)
• Assist with the opening of new restaurants
• Build, align and develop the team according to company goals
• Business annual planning (budget for the region)
• Ensure that all stores are profitable
• Manage the local store marketing done by the Managers
• Handle suppliers where necessary
• Handle escalated customer complaints
• Head Office inspections to ensure store is running operationally
• Succession planning, people planning, and benching of staff for senior positions

Requirements

• Matric/Grade 12. A relevant Business Management Diploma or Degree would be very beneficial
• MUST have +5 years experience as an Area Manager with Fast Food
• MUST have managed between 6 and 8 stores at the same time experience with high volume stores is essential
• Previous experience in KFC, Nandos, Barcellos, or similar is preferred
• Micros/GAAP POS experience
• Valid Driver's license
• Own reliable transport
• Must be able to travel regularly
• SA Citizens Only
• Salary is dependent on relevant operational experience, skillset, and experience with high volume stores