Ps Lead Consultant

Mimecast Limited; Johannesburg; Hybrid; ZAR 500 000 - 700 000; Full time

Job summary

A leading tech firm is seeking a skilled Professional Services Consultant in Johannesburg. This role involves implementing services for customers, supporting email migrations, and collaborating with various teams. Ideal candidates will have strong technical skills, experience in customer-facing positions, and proficiency in Microsoft products. The position offers a hybrid working model with opportunities for collaboration and innovation.

Benefits

Flexible hybrid working model

Collaboration and teamwork opportunities

Qualifications

• Proficiency in IT administration and support of Microsoft Exchange, Azure, Google Workspace, or other email systems.
• Strong analytical skills for troubleshooting technical and project management issues.
• Ability to effectively communicate technical solutions to stakeholders.

Responsibilities

• Assist customers in implementing Mimecast Services and ensure successful deployment.
• Support email archive migrations from different email archive solutions.
• Collaborate with cross-functional teams to meet customer needs.

Skills

IT administration and support

Technical solutions communication

Analytical troubleshooting skills

Microsoft Office proficiency

Customer-facing experience

Tools

Microsoft Exchange

Mimecast

PowerShell

Job description

Location: South Africa – Johannesburg. Job Type: Full Time. Posted Today.

About the Position

We are seeking a skilled and experienced Mimecast Professional Services Consultant to join our team. In this role, your primary responsibilities will include presenting and implementing Mimecast's Professional Services offerings for our customers. As a PS Consultant, you will begin to build strong relationships with our Support, Product Management, Engineering, Customer Experience, and Sales Teams, contributing to the ongoing success of our products.

What You'll Do

• Assist customers in implementing Mimecast Services and ensure successful deployment
• Support email archive migrations from different email archive solutions
• Escalate and track issues and feature requests with the Mimecast Support and Product Development teams
• Identify opportunities for upselling additional products and services
• Collaborate with cross-functional teams to meet customer needs

What You'll Bring

• Proficiency in IT administration and support of Microsoft Exchange on-prem, Microsoft Azure and Exchange Online, Google Workspace, or other email systems
• Advanced knowledge of technical requirements (from a client perspective) related to Mimecast implementations, including SMTP, LDAP(S), Active Directory, SSL Certificates, MX records, and journaling
• Familiarity with email archive solutions such as Enterprise Vault or others
• Experience with email gateway solutions like Mimecast, MessageLabs / Symantec Cloud, Proofpoint, etc.
• Strong technical skills in operating systems, desktop deployment, system administration, and / or technical architecture
• Comfortable using MS Office products (Word, PowerPoint, Excel, Visio) to develop pre‑sales materials and project deliverables
• Exposure to Archive & Email Migration tools
• Understanding of Exchange and email migrations
• Ability to effectively communicate technical solutions to stakeholders
• Demonstrated experience in customer‑facing positions, preferably as a professional services consultant
• Strong analytical skills for troubleshooting technical and project management issues
• Excellent communication and interpersonal skills, including the ability to interact with personnel at all levels, including C‑level staff.
• Familiarity with scripting technologies such as PowerShell, VBScript, and C# is a plus

Benefits

Our Hybrid Model: We provide you with the flexibility to live a balanced, healthy life through our hybrid working model that champions both collaborative teamwork and individual flexibility.

• Employees are expected to come to the office at least two days per week, because working together in person fosters a culture of collaboration, communication, performance and learning
• Drives innovation and creativity within and between teams
• Introduces employees to priorities outside of their immediate realm
• Ensures important interpersonal relationships and connections with one another and our community!

Compensation

The RSA base salary range for this position is , ZAR Annual base + benefits.

This reflects the minimum and maximum target for new hire salaries for this position.

Our salary ranges are determined by role, level, and location.

These factors and individual capabilities will also determine the individual pay offered.

Diversity & Inclusion

We’re proud to be an Equal Opportunity and Aff…

We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.