Project & Solutions Manager

Black Pen Recruitment; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency in Cape Town seeks a Project/Solutions Manager to enhance customer experiences and support client relationships. The role demands at least 3 years of project management experience, with specific expertise in BPO and HR system implementations. Candidates should demonstrate strong interpersonal skills, problem-solving abilities, and the capacity to work independently. This is a full-time, permanent position offering a salary of R35,000 to R50,000 CTC per month.

Qualifications

• 3 years of project management experience required.
• Experience with BPO and HR system implementation.
• Strong interpersonal and stakeholder management skills.

Responsibilities

• Strengthen client relationships to recommend solutions.
• Support Exec Team in sales processes for RFPs.
• Manage key projects for internal and client delivery.

Skills

Project Management

Agile

Scrum

Client relationship management

Interpersonal skills

Problem solving

Communication skills

Self-motivation

Job description

Project/Solutions Manager (BPO/Call Center)

Our clients team has a vast in-depth knowledge gained from years of real world delivery in large private and public companies, including many household brands. Their expertise spans across process improvement, lean management techniques, operations technology delivery and enhancing customer experience. Our client's purpose is to support the growth of UK businesses and increase operational efficiencies, through the deployment of flexible, rapid and low cost solutions that deliver real business outcome

Role Overview

Our client keeps growing which means great opportunities are being created to grow their team and be a part of their exciting future.

They have an opportunity to expand their project and solutions team to provide an additional support layer to their clients, solutions teams and projects area.

Location: Cape Town, South Africa

Candidate Location: South Africa

Work Type: Full-time

Job Type: Permanent

Working Hours: 9:00am - 6:00pm or 10:00am - 7:00pm(GMT+2)

Salary: R35 000 - R50 000 CTC per month

Requirements

• Project Management: 3 years (Required)
• Agile and Scrum experience.
• BPO experience (non-negotiable).
• Experience in running HR system implementation projects.
• A strong background in client relationship management / project management, demonstrating an ability to anticipate, understand and fulfil the needs and requirements of client stakeholders
• An ability to understand how technology solutions can deliver against client requirements
• Strong interpersonal and stakeholder management skills
• Adaptability to meet changing demands and flex to multitask problems solve
• Ability to identify, analyse and address a wide variety of issues and problems in a high intensity environment
• Good listener with strong communication skills
• Commitment, high levels of internal motivation and resilience, and a positive attitude
• Genuinely excited to help them deliver brilliant service for their clients Project management and Improvement background
• Organized and able to balance multiple activities and deliver to tight timelines
• Ability to work independently (remotely) without strong guidance and take your own initiative In return you will work for a dynamic business that values its people and puts them and their customers at the heart of everything we do.

Responsibilities

• Strengthening our client relationships by understanding their business and requirements to be able to support recommending key business and technical solutions and applications to improve their operation, both inside our client’s offshore operations and within the client’s wider business
• Supporting the Exec Team in client sales processes to manage elements of the bid process and solution design process for RFPs
• Maintaining a functional understanding (and relationship with) the potential technologies and companies in their database of technology partners
• Developing client relationships to support the CSD and provide a point of contact with client stakeholders and support delivery of key project
• Delivering and managing key projects both internally and to our clients