Project Manager

Remodelboom; South Africa; On-site; ZAR 797 000 - 1 330 000; Full time

Job summary

An innovative marketing agency is seeking a passionate individual to join their team as they drive growth in the home improvement sector. In this role, you'll facilitate a seamless onboarding experience for clients and build strong relationships to ensure their success. You'll thrive in a fully remote environment, working US hours while collaborating with a dynamic team. This is an exciting opportunity to contribute to a rapidly growing company that values customer satisfaction and continuous learning. If you're ready to make a significant impact and enjoy challenges, this position is perfect for you.

Benefits

Fully remote

Online games night every Thursday

AirBnB company retreats

Qualifications

• Experience in customer success, account management, or project management.
• Ability to work independently and fix problems efficiently.

Responsibilities

• Facilitate onboarding and ensure long-term customer success.
• Build relationships with clients and understand their needs.
• Ensure campaigns run smoothly and address issues proactively.

Skills

Customer Success Management

Account Management

Project Management

Operations

Problem Solving

Communication

Job description

2 days ago Be among the first 25 applicants

RemodelBoom is one of the leading marketing agencies for home improvement companies across the USA. Think windows, roofing, baths, kitchens - we help these companies generate more revenue.

The best part about our service is that it is entirely based on a rev-share model which means our customers don't have to pay anything upfront in order to work with us.

So it's completely risk free for them - if we don't generate them any sales then they don't have to pay.

So in essence we are taking on all the risk which is why we only work with the best of the best and so will you.

Our vision is to have the number one results-driven product for the leading companies in the home improvement space.

We’re growing rapidly, have hundreds of customers, and want to build an exceptional team that will drive our next phase of growth.

If you’re passionate about creating impact at a high-growth company, enjoy challenges, and thrive in a collaborative environment, we’d love for you to join us in shaping the future of our business and delivering outstanding results for our clients.

Who You Are

• A customer obsessive. Someone who deeply cares about delighting customers and solving their pains, not about vanity metrics.
• An infinite learner. You are always looking to learn more and learn faster. You feel uneasy when you get complacent, and you’re constantly seeking discomfort.
• A team player. You love giving and receiving feedback and learning and growing as a team.
• Extremely focused. You practice extreme focus in everything you do. You’re always looking to prioritize your time and resources to maximum efficiency.

What You’ll Do

• Facilitate a smooth and successful onboarding experience for customers, ensuring their long-term success with RemodelBoom.
• Build relationships with our clients and develop deep empathy for their workflows and requirements.
• Make sure your client's campaigns are all running smoothly and fixing problems independently.
• Measure and communicate impact through personalized looms and calls with the client.

What we'd like

• Experience in customer success management, account management, project management, or operations.
• You can move, think, act, and learn extremely fast.
• You have an insane intrinsic drive and hustle in you that makes you want to learn more and do better every day.

Since we're based in the US, you'll be working US hours. That means Monday - Friday 8am MT to 4pm MT, which is 5pm to 1am South African time. If you can't make that work please don't apply.

• Fully remote
• Online games night every Thursday
• AirBnB company retreats (Cape Town this year)

(We frequently re-post this job post to reach a wider audience. If you’ve applied to this position or a similar position with us in the past, please do not re-apply since re-applications are automatically discarded.)

Seniority level

Associate

Employment type

Full-time

Job function

Project Management and Customer Service

Industries

Marketing Services, Advertising Services, and IT Services and IT Consulting